-13
NPS
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Zocdoc
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About Zocdoc's Brand
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Zocdoc NPS
Zocdoc's Net Promoter Score (NPS) is a -13 with 32% Promoters, 23% Passives, and 45% Detractors. Net Promoter Score tracks whether Zocdoc's customers would recommend using the product based on a scale of -100 to 100.
Zocdoc Overall NPS
| 32% | Promoters |
|---|---|
| 23% | Passives |
| 45% | Detractors |
Zocdoc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -16 | Jul 2023 | -16 |
Sep 2023 -15 | Sep 2023 | -15 |
Dec 2023 -17 | Dec 2023 | -17 |
Feb 2024 -17 | Feb 2024 | -17 |
Mar 2024 -16 | Mar 2024 | -16 |
Apr 2024 -14 | Apr 2024 | -14 |
Jun 2024 -14 | Jun 2024 | -14 |
Jul 2024 -15 | Jul 2024 | -15 |
Sep 2024 -16 | Sep 2024 | -16 |
Dec 2024 -15 | Dec 2024 | -15 |
Jan 2025 -13 | Jan 2025 | -13 |
Feb 2025 -14 | Feb 2025 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zocdoc NPS by Gender
Female customers rated Zocdoc's NPS 3 points higher than Male customers.
Male
-37
Zocdoc's NPS was rated -37 by Male customers on Comparably.
27%
Promoters
9%
Passives
64%
Detractors
Female
-34
Zocdoc's NPS was rated -34 by Female customers on Comparably.
22%
Promoters
22%
Passives
56%
Detractors
Zocdoc NPS by Ethnicity
Zocdoc's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
African American/Black -28 | African American/Black | -28 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Zocdoc NPS by Age
Zocdoc's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Zocdoc NPS by Usage
Zocdoc's NPS was rated the highest by customers who have used Zocdoc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -13 | 1 to 2 Years | -13 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Zocdoc Customer Reviews
Out of the 4 Zocdoc customer reviews 2 were positive and 2 were constructive. Zocdoc customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Zocdoc Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Zocdoc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zocdoc Customer Loyalty Score by Gender
Male customers rated Zocdoc's Customer Loyalty score 13% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Zocdoc.
Male
73%
Yes
Female
60%
Yes
Zocdoc Customer Loyalty Score by Ethnicity
Zocdoc's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zocdoc.
46
out of 100
Caucasian
61
out of 100
African American/Black
Zocdoc Customer Loyalty Score by Age
Zocdoc's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Zocdoc.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 46% | 31-35 | 46% |
36-40 55% | 36-40 | 55% |
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
Zocdoc Customer Loyalty Score by Usage
Zocdoc's Customer Loyalty score was rated the highest by customers who have used Zocdoc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zocdoc Customer Loyalty Score by Industry
Zocdoc's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Zocdoc Product Quality
3.3/5
Zocdoc has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Zocdoc Product Information
Zocdoc’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Zocdoc's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Zocdoc the lowest at 1.5.
- Website
- http://www.zocdoc.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Marketplaces
Quick Insights into Zocdoc Product Quality
Zocdoc's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Zocdoc's Product Quality.
Ranked Zocdoc Product Quality the Highest
Ranked Zocdoc Product Quality the Lowest
Zocdoc Product Quality Score by Gender
Male customers rated Zocdoc's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Zocdoc.
Male
2.9/5
Female
2.7/5
Zocdoc Product Quality Score by Ethnicity
Zocdoc's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zocdoc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.5 | African American/Black | 3.5 |
Zocdoc Product Quality Score by Age
Zocdoc's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zocdoc.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
31-35 3 | 31-35 | 3 |
36-40 3.9 | 36-40 | 3.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
Zocdoc Product Quality Score by Usage
Zocdoc's Product Quality score was rated the highest by customers who have used Zocdoc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Zocdoc Product Quality Score by Industry
Zocdoc's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Zocdoc Pricing
Zocdoc ROI & Value For Money
3.2/5
Zocdoc has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Zocdoc's overall ROI score rated by its users and customers.
Zocdoc Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Zocdoc.
Quick Insights into Zocdoc ROI
Zocdoc's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used Zocdoc's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Zocdoc's ROI score.
Ranked Zocdoc ROI the Highest
Ranked Zocdoc ROI the Lowest
Zocdoc ROI Score by Gender
Female customers rated Zocdoc's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Zocdoc.
Male
2.3/5
Female
3.1/5
Zocdoc ROI Score by Ethnicity
Zocdoc's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zocdoc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 3.3 | African American/Black | 3.3 |
Zocdoc ROI Score by Age
Zocdoc's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zocdoc.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 3 | 31-35 | 3 |
36-40 5 | 36-40 | 5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
Zocdoc ROI Score by Usage
Zocdoc's ROI score was rated the highest by customers who have used Zocdoc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Zocdoc ROI Score by Industry
Zocdoc's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Zocdoc Customer Satisfaction (CSAT)
Zocdoc Customer Satisfaction (CSAT) Score
61 / 100
Zocdoc has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
35%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
13%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zocdoc Customer Satisfaction
Zocdoc's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Zocdoc's Customer Satisfaction.
Ranked Zocdoc Customer Satisfaction the Highest
Ranked Zocdoc Customer Satisfaction the Lowest
Zocdoc Customer Satisfaction Score by Gender
Male customers rated Zocdoc's Customer Satisfaction score 24 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zocdoc.
58 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 28% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
34 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Zocdoc Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zocdoc's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zocdoc.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to African American/Black
Zocdoc's Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zocdoc.
72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
Zocdoc Customer Satisfaction Score by Age
Zocdoc's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Zocdoc.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 25% | |||||||||||||||
| 36-40 | 67% |
Zocdoc Customer Satisfaction Score by Usage
Zocdoc's Customer Satisfaction score was rated the highest by customers who have used Zocdoc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Zocdoc Customer Satisfaction Score by Industry
Zocdoc's Customer Satisfaction score was rated 67 points by both Accounting and Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Zocdoc Customer Satisfaction Score by Industry",
"text": "Zocdoc's Customer Satisfaction score was rated 67 points by both Accounting and Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Zocdoc's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Zocdoc's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Zocdoc Customer Service
3.2/5
Zocdoc has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Zocdoc's overall Customer Service score rated by its users and customers.
About Zocdoc's Customer Service
Address
www.zocdoc.com, New York City, NY 10012
Website
http://www.zocdoc.com
Phone Number
1-855-962-3621
Zocdoc's Social Links
Quick Insights into Zocdoc Customer Service
Zocdoc's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Zocdoc's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Zocdoc's Customer Service score.
Ranked Zocdoc Customer Service the Highest
Ranked Zocdoc Customer Service the Lowest
Zocdoc Customer Service Score by Gender
Female customers rated Zocdoc's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Zocdoc.
Male
2.7/5
Female
3.2/5
Zocdoc Customer Service Score by Ethnicity
Zocdoc's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zocdoc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.8 | African American/Black | 3.8 |
Zocdoc Customer Service Score by Age
Zocdoc's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Zocdoc.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
31-35 3.1 | 31-35 | 3.1 |
36-40 4.6 | 36-40 | 4.6 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
Zocdoc Customer Service Score by Usage
Zocdoc's Customer Service score was rated the highest by customers who have used Zocdoc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Zocdoc Customer Service Score by Industry
Zocdoc's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Zocdoc as an Employer
2.8/5
Zocdoc has a 2.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Zocdoc scored a -13 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Zocdoc would recommend the brand to a friend. ENPS measures how likely Zocdoc employees would recommend working at Zocdoc to a friend.
Net Promoter Score
-13
NPS Score
| 32% | Promoters |
|---|---|
| 23% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 39% | Promoters |
|---|---|
| 10% | Passive |
| 51% | Detractors |
