53
NPS
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Zoho ManageEngine
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About Zoho ManageEngine's Brand
Zoho ManageEngine offers enterprise IT management software and high-end functionality of large network management frameworks to enterprises.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Zoho ManageEngine NPS
Zoho ManageEngine's Net Promoter Score (NPS) is a 53 with 61% Promoters, 31% Passives, and 8% Detractors. Net Promoter Score tracks whether Zoho ManageEngine's customers would recommend using the product based on a scale of -100 to 100.
Zoho ManageEngine Overall NPS
| 61% | Promoters |
|---|---|
| 31% | Passives |
| 8% | Detractors |
Zoho ManageEngine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
Sep 2024 53 | Sep 2024 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zoho ManageEngine NPS by Usage
Zoho ManageEngine's NPS was rated 55 points by customers who have used Zoho ManageEngine's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
Zoho ManageEngine Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Zoho ManageEngine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zoho ManageEngine Product Quality
4.4/5
Zoho ManageEngine has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Zoho ManageEngine Product Information
Zoho ManageEngine serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Zoho ManageEngine supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Zoho ManageEngine’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Zoho ManageEngine's product the highest. Reviewers from the Retail industry rated Zoho ManageEngine the lowest at 4.3.
- Website
- http://www.manageengine.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Quick Insights into Zoho ManageEngine Product Quality
Zoho ManageEngine's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Retail industry.
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Ranked Zoho ManageEngine Product Quality the Highest
Ranked Zoho ManageEngine Product Quality the Lowest
Zoho ManageEngine Product Quality Score by Usage
Zoho ManageEngine's Product Quality score was rated the highest by customers who have used Zoho ManageEngine's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Zoho ManageEngine Product Quality Score by Industry
Zoho ManageEngine's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Zoho ManageEngine Pricing
Zoho ManageEngine ROI & Value For Money
4.4/5
Zoho ManageEngine has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Zoho ManageEngine Pricing Plans
Zoho ManageEngine has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Zoho ManageEngine.
Who Uses Zoho ManageEngine?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Zoho ManageEngine ROI
Zoho ManageEngine's ROI score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Tech industry.
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Ranked Zoho ManageEngine ROI the Highest
Ranked Zoho ManageEngine ROI the Lowest
Zoho ManageEngine ROI Score by Industry
Zoho ManageEngine's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Zoho ManageEngine Customer Satisfaction (CSAT)
Zoho ManageEngine Customer Satisfaction (CSAT) Score
100 / 100
Zoho ManageEngine has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zoho ManageEngine Customer Service
5/5
Zoho ManageEngine has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Zoho ManageEngine's Customer Service
Address
4900 Hopyard Rd., Suite 310, Pleasanton, CA
Website
http://www.manageengine.com
Zoho ManageEngine as an Employer
Consumer vs. Employees
Zoho ManageEngine scored a 53 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Zoho ManageEngine would recommend the brand to a friend. ENPS measures how likely Zoho ManageEngine employees would recommend working at Zoho ManageEngine to a friend.
Net Promoter Score
53
NPS Score
| 61% | Promoters |
|---|---|
| 31% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
