-20
NPS
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Brand Page
ZoomCare
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About ZoomCare's Brand
ZoomCare is a doctor aggregator that allows users to search symptoms and receive doctor recommendations.
Brand at a Glance
62%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.7/5
Customer Service
ZoomCare NPS
ZoomCare's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether ZoomCare's customers would recommend using the product based on a scale of -100 to 100.
ZoomCare Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
ZoomCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Feb 2023 -50 | Feb 2023 | -50 |
Jun 2023 -66 | Jun 2023 | -66 |
Sep 2023 -25 | Sep 2023 | -25 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 -17 | Mar 2024 | -17 |
Jun 2024 -1 | Jun 2024 | -1 |
Aug 2024 -13 | Aug 2024 | -13 |
Feb 2025 -22 | Feb 2025 | -22 |
May 2025 -20 | May 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZoomCare NPS by Ethnicity
ZoomCare's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
ZoomCare Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of ZoomCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZoomCare Customer Loyalty Score by Ethnicity
ZoomCare's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ZoomCare.
70
out of 100
Caucasian
ZoomCare Product Quality
2.6/5
ZoomCare has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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ZoomCare Product Information
ZoomCare’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.zoomcare.com
- Company Size
- 201-500 Employees
Industry
Healthcare
Quick Insights into ZoomCare Product Quality
ZoomCare's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ZoomCare's Product Quality.
Ranked ZoomCare Product Quality the Highest
ZoomCare Product Quality Score by Ethnicity
ZoomCare's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ZoomCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
ZoomCare Pricing
ZoomCare ROI & Value For Money
2.3/5
ZoomCare has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into ZoomCare ROI
ZoomCare's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ZoomCare's ROI score.
Ranked ZoomCare ROI the Highest
ZoomCare ROI Score by Ethnicity
ZoomCare's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ZoomCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
ZoomCare Customer Satisfaction (CSAT)
ZoomCare Customer Satisfaction (CSAT) Score
67 / 100
ZoomCare has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ZoomCare Customer Satisfaction
ZoomCare's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ZoomCare's Customer Satisfaction.
Ranked ZoomCare Customer Satisfaction the Highest
ZoomCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ZoomCare's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ZoomCare.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
ZoomCare Customer Service
2.7/5
ZoomCare has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ZoomCare's overall Customer Service score rated by its users and customers.
About ZoomCare's Customer Service
Address
1455 NW Irving Street, Suite 600, Portland, OR 97209
Website
http://www.zoomcare.com
ZoomCare's Social Links
Quick Insights into ZoomCare Customer Service
ZoomCare's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ZoomCare's Customer Service score.
Ranked ZoomCare Customer Service the Highest
ZoomCare Customer Service Score by Ethnicity
ZoomCare's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ZoomCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
ZoomCare as an Employer
2.8/5
ZoomCare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ZoomCare scored a -20 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of ZoomCare would recommend the brand to a friend. ENPS measures how likely ZoomCare employees would recommend working at ZoomCare to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
