60
NPS
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Brand Page
Zoomdata
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About Zoomdata's Brand
Zoomdata is a next generation data visualization and analytics system optimized for real-time and historical big data backends
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.5/5
Customer Service
Zoomdata NPS
Zoomdata's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Zoomdata's customers would recommend using the product based on a scale of -100 to 100.
Zoomdata Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Zoomdata NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Nov 2020 60 | Nov 2020 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zoomdata Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Zoomdata users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zoomdata Product Quality
4/5
Zoomdata has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoomdata's overall Product Quality score rated by its users and customers.
Zoomdata Product Information
Zoomdata’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.zoomdata.com/
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Enterprise
SaaS
Zoomdata Pricing
Zoomdata ROI & Value For Money
3.9/5
Zoomdata has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoomdata's overall ROI score rated by its users and customers.
Zoomdata Customer Service
3.5/5
Zoomdata has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoomdata's overall Customer Service score rated by its users and customers.
About Zoomdata's Customer Service
Address
Reston, VA
Website
http://www.zoomdata.com/
Phone Number
(571)279-6166
Zoomdata as an Employer
3.3/5
Zoomdata has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Zoomdata scored a 60 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Zoomdata would recommend the brand to a friend. ENPS measures how likely Zoomdata employees would recommend working at Zoomdata to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
