40
NPS
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Brand Page
ZoomShift
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About ZoomShift's Brand
Zoomshift develops a software that offers web-based employee scheduling solution for businesses.
Brand at a Glance
4/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
ZoomShift NPS
ZoomShift's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether ZoomShift's customers would recommend using the product based on a scale of -100 to 100.
ZoomShift Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
ZoomShift NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZoomShift NPS by Usage
ZoomShift's NPS was rated 8 points by customers who have used ZoomShift's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 8 | Less than 1 Year | 8 |
ZoomShift Product Quality
4/5
ZoomShift has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ZoomShift's overall Product Quality score rated by its users and customers.
ZoomShift Product Information
ZoomShift serves markets in the United States, Europe, Australia, Canada, and United Kingdom. ZoomShift supports iOS and Web devices and offers products for small and medium sized businesses.
ZoomShift’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.zoomshift.com
- Company Size
- 1-10 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Time Clock Software
Employee Scheduling Software
ZoomShift Pricing
ZoomShift ROI & Value For Money
4.1/5
ZoomShift has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ZoomShift's overall ROI score rated by its users and customers.
ZoomShift Pricing Plans
ZoomShift has a pricing structure that accommodates small and medium businesses. Starting from $15/month, ZoomShift uses a subscription model and offers the following: Subscriptions are based on the number of employees required and start as low as $1/mo per employee. and Discounts are offered for yearly subscriptions..
Who Uses ZoomShift?
Small Businesses
Medium Businesses
ZoomShift Customer Service
5/5
ZoomShift has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ZoomShift's overall Customer Service score rated by its users and customers.
About ZoomShift's Customer Service
Address
Milwaukee, WI
Website
www.zoomshift.com
Consumer vs. Employees
ZoomShift scored a 40 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of ZoomShift would recommend the brand to a friend. ENPS measures how likely ZoomShift employees would recommend working at ZoomShift to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
