-50
NPS
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Zoosk
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About Zoosk's Brand
Zoosk is the #1 dating App, offering a truly personalized dating experience through its Behavioral Matchmaking(TM) technology.
Brand at a Glance
53%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Zoosk NPS
Zoosk's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Zoosk's customers would recommend using the product based on a scale of -100 to 100.
Zoosk Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Zoosk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
May 2023 0 | May 2023 | 0 |
Jun 2023 -50 | Jun 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zoosk Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Zoosk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zoosk Product Quality
2.5/5
Zoosk has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoosk's overall Product Quality score rated by its users and customers.
Zoosk Product Information
Zoosk’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.zoosk.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Mobile App
Social
Zoosk Pricing
Zoosk ROI & Value For Money
2.7/5
Zoosk has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoosk's overall ROI score rated by its users and customers.
Zoosk Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zoosk Customer Service
2.8/5
Zoosk has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoosk's overall Customer Service score rated by its users and customers.
About Zoosk's Customer Service
Address
555 Mission Street, Suite 300, San Francisco, CA 94105
Website
http://www.zoosk.com
Phone Number
415-728-9598
Zoosk's Social Links
Consumer vs. Employees
Zoosk scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Zoosk would recommend the brand to a friend. ENPS measures how likely Zoosk employees would recommend working at Zoosk to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
