17
NPS
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Brand Page
Zoot
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About Zoot's Brand
Lending Automation Software Provider
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Zoot NPS
Zoot's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Zoot's customers would recommend using the product based on a scale of -100 to 100.
Zoot Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Zoot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -50 | May 2022 | -50 |
Sep 2022 0 | Sep 2022 | 0 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2025 40 | Oct 2025 | 40 |
Feb 2026 17 | Feb 2026 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zoot Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Zoot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zoot Product Quality
3.5/5
Zoot has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoot's overall Product Quality score rated by its users and customers.
Zoot Product Information
Zoot serves markets in the United States, Europe, United Kingdom, and Germany. Zoot supports Web devices and offers products for medium and large sized businesses.
Zoot’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.zootweb.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Compliance Software
Financial Risk Management Software
Loan Origination Software
Banking & Financial Software
Zoot Pricing
Zoot ROI & Value For Money
2.8/5
Zoot has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoot's overall ROI score rated by its users and customers.
Zoot Pricing Plans
Zoot has a pricing structure that accommodates medium and large businesses.
Who Uses Zoot?
Medium Businesses
Large Enterprises
Zoot Customer Satisfaction (CSAT)
Zoot Customer Satisfaction (CSAT) Score
75 / 100
Zoot has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zoot Customer Service
2.8/5
Zoot has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoot's overall Customer Service score rated by its users and customers.
About Zoot's Customer Service
Address
555 Zoot Enterprises Lane, Bozeman, MT
Website
http://www.zootweb.com
Phone Number
14065868005
Zoot as an Employer
3.3/5
Zoot has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zoot scored a 17 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Zoot would recommend the brand to a friend. ENPS measures how likely Zoot employees would recommend working at Zoot to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
