41
NPS
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Brand Page
Zoox
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About Zoox's Brand
Zoox is developing fully autonomous vehicles
Brand at a Glance
70%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Zoox NPS
Zoox's Net Promoter Score (NPS) is a 41 with 65% Promoters, 11% Passives, and 24% Detractors. Net Promoter Score tracks whether Zoox's customers would recommend using the product based on a scale of -100 to 100.
Zoox Overall NPS
| 65% | Promoters |
|---|---|
| 11% | Passives |
| 24% | Detractors |
Zoox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 55 | Nov 2022 | 55 |
Dec 2022 59 | Dec 2022 | 59 |
Jan 2023 60 | Jan 2023 | 60 |
Apr 2023 58 | Apr 2023 | 58 |
Jul 2023 57 | Jul 2023 | 57 |
Nov 2023 58 | Nov 2023 | 58 |
May 2024 54 | May 2024 | 54 |
Jul 2024 49 | Jul 2024 | 49 |
Mar 2025 45 | Mar 2025 | 45 |
Apr 2025 46 | Apr 2025 | 46 |
Aug 2025 48 | Aug 2025 | 48 |
Dec 2025 41 | Dec 2025 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zoox Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Zoox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zoox Product Quality
3.8/5
Zoox has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoox's overall Product Quality score rated by its users and customers.
Zoox Product Information
Zoox’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://zoox.com/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Travel
Zoox Pricing
Zoox ROI & Value For Money
4.1/5
Zoox has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoox's overall ROI score rated by its users and customers.
Zoox Customer Satisfaction (CSAT)
Zoox Customer Satisfaction (CSAT) Score
75 / 100
Zoox has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
29%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
4%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zoox Customer Service
4/5
Zoox has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoox's overall Customer Service score rated by its users and customers.
About Zoox's Customer Service
Address
1149 Chess Drive, Menlo Park, CA 94404
Website
http://zoox.com/
Zoox's Social Links
Zoox as an Employer
2.9/5
Zoox has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Zoox scored a 41 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Zoox would recommend the brand to a friend. ENPS measures how likely Zoox employees would recommend working at Zoox to a friend.
Net Promoter Score
41
NPS Score
| 65% | Promoters |
|---|---|
| 11% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 30% | Promoters |
|---|---|
| 15% | Passive |
| 55% | Detractors |
