-100
NPS
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ZTO Express
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About ZTO Express' Brand
Provider of logistics and express delivery services in China. The company provides parcel delivery services for e-commerce merchants on online shopping platforms and express letter deliveries for businesses and individuals.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ZTO Express NPS
ZTO Express's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ZTO Express's customers would recommend using the product based on a scale of -100 to 100.
ZTO Express Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ZTO Express NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZTO Express Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ZTO Express users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZTO Express Product Quality
4/5
ZTO Express has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ZTO Express' overall Product Quality score rated by its users and customers.
ZTO Express Product Information
ZTO Express’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.zto.com
- Company Size
- 10,000+ Employees
ZTO Express Pricing
ZTO Express ROI & Value For Money
1.5/5
ZTO Express has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ZTO Express' overall ROI score rated by its users and customers.
ZTO Express Customer Satisfaction (CSAT)
ZTO Express Customer Satisfaction (CSAT) Score
100 / 100
ZTO Express has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ZTO Express Customer Service
1.5/5
ZTO Express has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ZTO Express' overall Customer Service score rated by its users and customers.
About ZTO Express's Customer Service
Address
No. 1685 Huaxin Tianhuazhi Road, Shanghai, 201708
Website
www.zto.com
Phone Number
7
