-34
NPS
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Zuellig Pharma Asia Pacific
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About Zuellig Pharma Asia Pacific's Brand
Importer of prescription drugs. The company distributes pharmaceuticals, medical devices and clinical trial materials. It also offers sales and marketing outsourcing, patient-centered programs and retail pharmacy services.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Zuellig Pharma Asia Pacific NPS
Zuellig Pharma Asia Pacific's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Zuellig Pharma Asia Pacific's customers would recommend using the product based on a scale of -100 to 100.
Zuellig Pharma Asia Pacific Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Zuellig Pharma Asia Pacific NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Sep 2023 0 | Sep 2023 | 0 |
May 2024 -33 | May 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zuellig Pharma Asia Pacific Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Zuellig Pharma Asia Pacific users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zuellig Pharma Asia Pacific Product Quality
4.5/5
Zuellig Pharma Asia Pacific has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zuellig Pharma Asia Pacific's overall Product Quality score rated by its users and customers.
Zuellig Pharma Asia Pacific Product Information
Zuellig Pharma Asia Pacific’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.zuelligpharma.com
- Company Size
- 5,001-10,000 Employees
Zuellig Pharma Asia Pacific Pricing
Zuellig Pharma Asia Pacific ROI & Value For Money
4.2/5
Zuellig Pharma Asia Pacific has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Zuellig Pharma Asia Pacific's overall ROI score rated by its users and customers.
Zuellig Pharma Asia Pacific Customer Satisfaction (CSAT)
Zuellig Pharma Asia Pacific Customer Satisfaction (CSAT) Score
100 / 100
Zuellig Pharma Asia Pacific has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zuellig Pharma Asia Pacific Customer Service
4/5
Zuellig Pharma Asia Pacific has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zuellig Pharma Asia Pacific's overall Customer Service score rated by its users and customers.
About Zuellig Pharma Asia Pacific's Customer Service
Address
1303 Shui On Centre, Wanchai,
Website
www.zuelligpharma.com
Consumer vs. Employees
Zuellig Pharma Asia Pacific scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Zuellig Pharma Asia Pacific would recommend the brand to a friend. ENPS measures how likely Zuellig Pharma Asia Pacific employees would recommend working at Zuellig Pharma Asia Pacific to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
