-14
NPS
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Zumba Fitness LLC
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About Zumba Fitness LLC's Brand
Zumba Fitness is a dance fitness program that combines Latin and international music with a workout system.
Brand at a Glance
68%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Zumba Fitness LLC NPS
Zumba Fitness LLC's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Zumba Fitness LLC's customers would recommend using the product based on a scale of -100 to 100.
Zumba Fitness LLC Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Zumba Fitness LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Apr 2023 0 | Apr 2023 | 0 |
Sep 2023 -33 | Sep 2023 | -33 |
Nov 2023 -15 | Nov 2023 | -15 |
Dec 2023 -25 | Dec 2023 | -25 |
Mar 2024 -11 | Mar 2024 | -11 |
Jul 2024 -20 | Jul 2024 | -20 |
Feb 2025 -17 | Feb 2025 | -17 |
Jun 2025 -7 | Jun 2025 | -7 |
Nov 2025 -15 | Nov 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zumba Fitness LLC NPS by Gender
Zumba Fitness LLC's NPS was rated -40 by Female customers on Comparably.
Female
-40
Zumba Fitness LLC's NPS was rated -40 by Female customers on Comparably.
30%
Promoters
0%
Passives
70%
Detractors
Male
N/A
Zumba Fitness LLC's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Zumba Fitness LLC NPS by Ethnicity
Zumba Fitness LLC's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Zumba Fitness LLC NPS by Usage
Zumba Fitness LLC's NPS was rated 34 points by customers who have used Zumba Fitness LLC's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Zumba Fitness LLC Customer Reviews
Out of the 3 Zumba Fitness LLC customer reviews 1 was positive and 2 were constructive. Zumba Fitness LLC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Zumba Fitness LLC Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Zumba Fitness LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zumba Fitness LLC Customer Loyalty Score by Gender
Zumba Fitness LLC's Customer Loyalty score was rated 64 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Zumba Fitness LLC.
Female
64%
Yes
Male
N/A
Yes
Zumba Fitness LLC Customer Loyalty Score by Ethnicity
Zumba Fitness LLC's Customer Loyalty score was rated 28% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zumba Fitness LLC.
28
out of 100
Caucasian
Zumba Fitness LLC Customer Loyalty Score by Usage
Zumba Fitness LLC's Customer Loyalty score was rated 100% by customers who have used Zumba Fitness LLC's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zumba Fitness LLC Product Quality
2.7/5
Zumba Fitness LLC has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Zumba Fitness LLC's overall Product Quality score rated by its users and customers.
Zumba Fitness LLC Product Information
Zumba Fitness LLC’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.zumba.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into Zumba Fitness LLC Product Quality
Zumba Fitness LLC's Product Quality score was rated highest by customers who have used Zumba Fitness LLC's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Zumba Fitness LLC's Product Quality.
Ranked Zumba Fitness LLC Product Quality the Highest
Zumba Fitness LLC Product Quality Score by Gender
Zumba Fitness LLC's Product Quality score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Zumba Fitness LLC.
Female
2.1/5
Male
N/A
Zumba Fitness LLC Product Quality Score by Ethnicity
Zumba Fitness LLC's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zumba Fitness LLC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Zumba Fitness LLC Product Quality Score by Usage
Zumba Fitness LLC's Product Quality score was rated 3.5 stars by customers who have used Zumba Fitness LLC's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Zumba Fitness LLC Pricing
Zumba Fitness LLC ROI & Value For Money
2.7/5
Zumba Fitness LLC has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Zumba Fitness LLC's overall ROI score rated by its users and customers.
Quick Insights into Zumba Fitness LLC ROI
Zumba Fitness LLC's ROI score was rated highest by customers who have used Zumba Fitness LLC's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Zumba Fitness LLC's ROI score.
Ranked Zumba Fitness LLC ROI the Highest
Zumba Fitness LLC ROI Score by Gender
Zumba Fitness LLC's ROI score was rated 2.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Zumba Fitness LLC.
Female
2.2/5
Male
N/A
Zumba Fitness LLC ROI Score by Ethnicity
Zumba Fitness LLC's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zumba Fitness LLC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Zumba Fitness LLC ROI Score by Usage
Zumba Fitness LLC's ROI score was rated 3.5 stars by customers who have used Zumba Fitness LLC's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Zumba Fitness LLC Customer Satisfaction (CSAT)
Zumba Fitness LLC Customer Satisfaction (CSAT) Score
43 / 100
Zumba Fitness LLC has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zumba Fitness LLC Customer Satisfaction
Zumba Fitness LLC's Customer Satisfaction score was rated highest by customers who have used Zumba Fitness LLC's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Zumba Fitness LLC's Customer Satisfaction.
Ranked Zumba Fitness LLC Customer Satisfaction the Highest
Zumba Fitness LLC Customer Satisfaction Score by Gender
Zumba Fitness LLC's Customer Satisfaction score was rated 30 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zumba Fitness LLC.
30 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 60% |
Zumba Fitness LLC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zumba Fitness LLC's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zumba Fitness LLC.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Zumba Fitness LLC Customer Satisfaction Score by Usage
Zumba Fitness LLC's Customer Satisfaction score was rated 67 points by customers who have used Zumba Fitness LLC's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Zumba Fitness LLC Customer Service
2.6/5
Zumba Fitness LLC has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Zumba Fitness LLC's Customer Service
Address
Hallandale, FL
Website
http://www.zumba.com
Phone Number
954-925-3755
Quick Insights into Zumba Fitness LLC Customer Service
Zumba Fitness LLC's Customer Service score was rated highest by customers who have used Zumba Fitness LLC's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Zumba Fitness LLC's Customer Service score.
Ranked Zumba Fitness LLC Customer Service the Highest
Zumba Fitness LLC Customer Service Score by Gender
Zumba Fitness LLC's Customer Service score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Zumba Fitness LLC.
Female
2.1/5
Male
N/A
Zumba Fitness LLC Customer Service Score by Ethnicity
Zumba Fitness LLC's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zumba Fitness LLC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Zumba Fitness LLC Customer Service Score by Usage
Zumba Fitness LLC's Customer Service score was rated 3.5 stars by customers who have used Zumba Fitness LLC's products/services for 1 to 2 Years.
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Zumba Fitness LLC as an Employer
3.0/5
Zumba Fitness LLC has a 3.0/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Zumba Fitness LLC scored a -14 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Zumba Fitness LLC would recommend the brand to a friend. ENPS measures how likely Zumba Fitness LLC employees would recommend working at Zumba Fitness LLC to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
