100
NPS
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Zumtobel Group
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About Zumtobel Group's Brand
Provider of indoor and outdoor lighting solutions. The company offers lighting systems across various industrial sectors. The company owns and operates the Zumtobel, Thorn, Tridonic and Ledon brands. The company also offers lighting management systems and lighting components as well as LED and OLED technology.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Zumtobel Group NPS
Zumtobel Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Zumtobel Group's customers would recommend using the product based on a scale of -100 to 100.
Zumtobel Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Zumtobel Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zumtobel Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Zumtobel Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zumtobel Group Product Quality
4/5
Zumtobel Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Zumtobel Group Product Information
Zumtobel Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.zumtobelgroup.com
- Company Size
- 5,001-10,000 Employees
Zumtobel Group Pricing
Zumtobel Group ROI & Value For Money
4/5
Zumtobel Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Zumtobel Group Customer Satisfaction (CSAT)
Zumtobel Group Customer Satisfaction (CSAT) Score
100 / 100
Zumtobel Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zumtobel Group Customer Service
4/5
Zumtobel Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zumtobel Group's overall Customer Service score rated by its users and customers.
About Zumtobel Group's Customer Service
Address
, Dornbirn, 6850
Website
www.zumtobelgroup.com
Phone Number
7
