6
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ZVRS
Marketing or Exec? Claim Your Free Account
About ZVRS' Brand
Provides video phones and video relay services (VRS) that enable deaf and hard of hearing individuals to have telephone conversations
Brand at a Glance
84%
Customer Loyalty
4/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
ZVRS NPS
ZVRS's Net Promoter Score (NPS) is a 6 with 50% Promoters, 6% Passives, and 44% Detractors. Net Promoter Score tracks whether ZVRS's customers would recommend using the product based on a scale of -100 to 100.
ZVRS Overall NPS
| 50% | Promoters |
|---|---|
| 6% | Passives |
| 44% | Detractors |
ZVRS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 33 | May 2021 | 33 |
Jun 2021 50 | Jun 2021 | 50 |
Jul 2021 20 | Jul 2021 | 20 |
Oct 2021 15 | Oct 2021 | 15 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 33 | Nov 2022 | 33 |
Jan 2023 20 | Jan 2023 | 20 |
May 2023 9 | May 2023 | 9 |
Nov 2023 7 | Nov 2023 | 7 |
Jan 2024 15 | Jan 2024 | 15 |
Apr 2024 7 | Apr 2024 | 7 |
Mar 2025 7 | Mar 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZVRS NPS by Gender
ZVRS's NPS was rated 0 by Female customers on Comparably.
Female
0
ZVRS's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Male
N/A
ZVRS's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ZVRS NPS by Ethnicity
ZVRS's NPS was rated 0 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 0 | Other | 0 |
ZVRS NPS by Age
ZVRS's NPS was rated -34 points by customers ages 18-25 on Comparably.
ZVRS NPS by Usage
ZVRS's NPS was rated the highest by customers who have used ZVRS's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
ZVRS Customer Reviews
Out of the 3 ZVRS customer reviews 3 were positive and 0 were constructive. ZVRS customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ZVRS Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of ZVRS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZVRS Customer Loyalty Score by Gender
ZVRS's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ZVRS.
Female
100%
Yes
Male
N/A
Yes
ZVRS Customer Loyalty Score by Ethnicity
ZVRS's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ZVRS.
100
out of 100
Other
ZVRS Customer Loyalty Score by Age
ZVRS's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ZVRS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
ZVRS Customer Loyalty Score by Usage
ZVRS's Customer Loyalty score was rated 100% by customers who have used ZVRS's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ZVRS Product Quality
4/5
ZVRS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ZVRS' overall Product Quality score rated by its users and customers.
ZVRS Product Information
ZVRS’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.zvrs.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Quick Insights into ZVRS Product Quality
ZVRS's Product Quality score was rated highest by customers who have used ZVRS's products/services for 2 to 5 Years, and rated lowest by customers who have used ZVRS's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked ZVRS' Product Quality.
Ranked ZVRS Product Quality the Highest
Ranked ZVRS Product Quality the Lowest
ZVRS Product Quality Score by Gender
ZVRS's Product Quality score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ZVRS.
Female
4.4/5
Male
N/A
ZVRS Product Quality Score by Ethnicity
ZVRS's Product Quality score was rated 4.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ZVRS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.7 | Other | 4.7 |
ZVRS Product Quality Score by Age
ZVRS's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ZVRS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
ZVRS Product Quality Score by Usage
ZVRS's Product Quality score was rated the highest by customers who have used ZVRS's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ZVRS Pricing
ZVRS ROI & Value For Money
3.4/5
ZVRS has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ZVRS' overall ROI score rated by its users and customers.
Quick Insights into ZVRS ROI
ZVRS's ROI score was rated highest by customers who have used ZVRS's products/services for 5 to 10 Years, and rated lowest by customers who have used ZVRS's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ZVRS' ROI score.
Ranked ZVRS ROI the Highest
Ranked ZVRS ROI the Lowest
ZVRS ROI Score by Gender
ZVRS's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ZVRS.
Female
3.6/5
Male
N/A
ZVRS ROI Score by Ethnicity
ZVRS's ROI score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ZVRS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
ZVRS ROI Score by Age
ZVRS's ROI score was rated 3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ZVRS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
ZVRS ROI Score by Usage
ZVRS's ROI score was rated the highest by customers who have used ZVRS's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ZVRS Customer Satisfaction (CSAT)
ZVRS Customer Satisfaction (CSAT) Score
82 / 100
ZVRS has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
64%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ZVRS Customer Satisfaction
ZVRS's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked ZVRS' Customer Satisfaction.
Ranked ZVRS Customer Satisfaction the Highest
ZVRS Customer Satisfaction Score by Gender
ZVRS's Customer Satisfaction score was rated 80 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ZVRS.
80 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 80% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ZVRS Customer Satisfaction Score by Ethnicity
CSAT according to Other
ZVRS' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ZVRS.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ZVRS Customer Satisfaction Score by Age
ZVRS's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ZVRS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
ZVRS Customer Satisfaction Score by Usage
ZVRS's Customer Satisfaction score was rated 100 points by customers who have used ZVRS's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ZVRS Customer Service
3.7/5
ZVRS has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ZVRS' overall Customer Service score rated by its users and customers.
About ZVRS's Customer Service
Address
600 Cleveland Street, Suite 1000, Clearwater, FL 33755
Website
http://www.zvrs.com/
Phone Number
7274435111
Quick Insights into ZVRS Customer Service
ZVRS's Customer Service score was rated highest by customers who have used ZVRS's products/services for 5 to 10 Years, and rated lowest by customers who have used ZVRS's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ZVRS' Customer Service score.
Ranked ZVRS Customer Service the Highest
Ranked ZVRS Customer Service the Lowest
ZVRS Customer Service Score by Gender
ZVRS's Customer Service score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ZVRS.
Female
4.2/5
Male
N/A
ZVRS Customer Service Score by Ethnicity
ZVRS's Customer Service score was rated 4.2 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ZVRS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.2 | Other | 4.2 |
ZVRS Customer Service Score by Age
ZVRS's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ZVRS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
ZVRS Customer Service Score by Usage
ZVRS's Customer Service score was rated the highest by customers who have used ZVRS's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ZVRS as an Employer
2.9/5
ZVRS has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ZVRS scored a 6 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of ZVRS would recommend the brand to a friend. ENPS measures how likely ZVRS employees would recommend working at ZVRS to a friend.
Net Promoter Score
6
NPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 18% | Promoters |
|---|---|
| 9% | Passive |
| 73% | Detractors |
