29
NPS
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Zydus Cadila
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About Zydus Cadila's Brand
Developer and manufacturer of pharmaceuticals in Ahmedabad, India. The company provides total healthcare solutions ranging from formulations, active pharmaceutical ingredients and animal healthcare products to wellness products.
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Zydus Cadila NPS
Zydus Cadila's Net Promoter Score (NPS) is a 29 with 43% Promoters, 43% Passives, and 14% Detractors. Net Promoter Score tracks whether Zydus Cadila's customers would recommend using the product based on a scale of -100 to 100.
Zydus Cadila Overall NPS
| 43% | Promoters |
|---|---|
| 43% | Passives |
| 14% | Detractors |
Zydus Cadila NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Jan 2024 20 | Jan 2024 | 20 |
Mar 2024 17 | Mar 2024 | 17 |
May 2025 27 | May 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zydus Cadila Customer Reviews
Out of the 2 Zydus Cadila customer reviews 2 were positive and 0 were constructive. Zydus Cadila customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Zydus Cadila Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Zydus Cadila users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zydus Cadila Product Quality
4.3/5
Zydus Cadila has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Zydus Cadila Product Information
Zydus Cadila’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- www.zyduscadila.com
- Company Size
- 10,000+ Employees
Zydus Cadila Pricing
Zydus Cadila ROI & Value For Money
4/5
Zydus Cadila has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Zydus Cadila Customer Satisfaction (CSAT)
Zydus Cadila Customer Satisfaction (CSAT) Score
100 / 100
Zydus Cadila has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zydus Cadila Customer Service
4.1/5
Zydus Cadila has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Zydus Cadila's Customer Service
Address
Zydus Tower, Ahmedabad, 380015
Website
www.zyduscadila.com
Phone Number
7
Zydus Cadila as an Employer
Consumer vs. Employees
Zydus Cadila scored a 29 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Zydus Cadila would recommend the brand to a friend. ENPS measures how likely Zydus Cadila employees would recommend working at Zydus Cadila to a friend.
Net Promoter Score
29
NPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 23% | Promoters |
|---|---|
| 31% | Passive |
| 46% | Detractors |
