8
NPS
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Zymergen
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About Zymergen's Brand
Zymergen brings unparalleled scale and efficiency to the traditionally slow process of strain optimization.
Brand at a Glance
54%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Zymergen CMO
Zymergen NPS
Zymergen's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether Zymergen's customers would recommend using the product based on a scale of -100 to 100.
Zymergen Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
Zymergen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Mar 2021 33 | Mar 2021 | 33 |
May 2021 0 | May 2021 | 0 |
Oct 2021 -20 | Oct 2021 | -20 |
Feb 2022 -17 | Feb 2022 | -17 |
Apr 2022 -29 | Apr 2022 | -29 |
Jul 2022 10 | Jul 2022 | 10 |
Aug 2023 18 | Aug 2023 | 18 |
Jan 2024 9 | Jan 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zymergen NPS by Gender
Female customers rated Zymergen's NPS 59 points higher than Male customers.
Male
-25
Zymergen's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
34
Zymergen's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Zymergen NPS by Age
Zymergen's NPS was rated -100 points by customers ages 41-45 on Comparably.
Zymergen NPS by Usage
Zymergen's NPS was rated 34 points by customers who have used Zymergen's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Zymergen Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Zymergen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Zymergen Customer Loyalty Score by Gender
Female customers rated Zymergen's Customer Loyalty score 37% higher than Male customers.
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Male
33%
Yes
Female
70%
Yes
Zymergen Customer Loyalty Score by Age
Zymergen's Customer Loyalty score was rated 10% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Zymergen.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 10% | 41-45 | 10% |
Zymergen Customer Loyalty Score by Usage
Zymergen's Customer Loyalty score was rated 70% by customers who have used Zymergen's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zymergen Customer Loyalty Score by Industry
Zymergen's Customer Loyalty score was rated 10% by Biotech and Pharmaceuticals industry customers.
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Zymergen Product Quality
3/5
Zymergen has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Zymergen Product Information
Zymergen’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Zymergen's product the highest.
- Website
- http://www.zymergen.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
AI, Big Data and Analytics
Big Data
Energy
Enterprise
Hardware and Devices
Healthcare
SaaS
Quick Insights into Zymergen Product Quality
Zymergen's Product Quality score was rated highest by customers who have used Zymergen's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Zymergen Product Quality the Highest
Ranked Zymergen Product Quality the Lowest
Zymergen Product Quality Score by Gender
Female customers rated Zymergen's Product Quality score 1.2 stars higher than Male customers.
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Male
1.9/5
Female
3.1/5
Zymergen Product Quality Score by Age
Zymergen's Product Quality score was rated 1.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zymergen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
Zymergen Product Quality Score by Usage
Zymergen's Product Quality score was rated 3.8 stars by customers who have used Zymergen's products/services for Less than 1 Year.
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Zymergen Product Quality Score by Industry
Zymergen's Product Quality score was rated 1.5 stars by Biotech and Pharmaceuticals industry customers.
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Zymergen Pricing
Zymergen ROI & Value For Money
3.1/5
Zymergen has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Zymergen Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry.
Quick Insights into Zymergen ROI
Zymergen's ROI score was rated highest by customers who have used Zymergen's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Zymergen ROI the Highest
Ranked Zymergen ROI the Lowest
Zymergen ROI Score by Gender
Female customers rated Zymergen's ROI score 0.2 stars higher than Male customers.
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Male
2.9/5
Female
3.1/5
Zymergen ROI Score by Age
Zymergen's ROI score was rated 1.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zymergen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
Zymergen ROI Score by Usage
Zymergen's ROI score was rated 4 stars by customers who have used Zymergen's products/services for Less than 1 Year.
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Zymergen ROI Score by Industry
Zymergen's ROI score was rated 1.5 stars by Biotech and Pharmaceuticals industry customers.
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Zymergen Customer Satisfaction (CSAT)
Zymergen Customer Satisfaction (CSAT) Score
57 / 100
Zymergen has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zymergen Customer Satisfaction
Zymergen's Customer Satisfaction score was rated highest by Male customers.
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Ranked Zymergen Customer Satisfaction the Highest
Zymergen Customer Satisfaction Score by Gender
Zymergen's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Zymergen Customer Service
3.1/5
Zymergen has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Zymergen's Customer Service
Address
6121 Hollis St, Suite 700, Emeryville, CA
Website
http://www.zymergen.com
Phone Number
415-801-8073
Quick Insights into Zymergen Customer Service
Zymergen's Customer Service score was rated highest by customers who have used Zymergen's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Zymergen Customer Service the Highest
Ranked Zymergen Customer Service the Lowest
Zymergen Customer Service Score by Gender
Female customers rated Zymergen's Customer Service score 0.2 stars higher than Male customers.
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Male
2.9/5
Female
3.1/5
Zymergen Customer Service Score by Age
Zymergen's Customer Service score was rated 1.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Zymergen.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
Zymergen Customer Service Score by Usage
Zymergen's Customer Service score was rated 4 stars by customers who have used Zymergen's products/services for Less than 1 Year.
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Zymergen Customer Service Score by Industry
Zymergen's Customer Service score was rated 1.5 stars by Biotech and Pharmaceuticals industry customers.
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Zymergen as an Employer
2.5/5
Zymergen has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Zymergen scored a 8 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Zymergen would recommend the brand to a friend. ENPS measures how likely Zymergen employees would recommend working at Zymergen to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 28% | Promoters |
|---|---|
| 22% | Passive |
| 50% | Detractors |
