50
NPS
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180 Smoke Vape Wholesale
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About 180 Smoke Vape Wholesale's Brand
Canada's leading e-cigarette company for retail and wholesale
Brand at a Glance
89%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
180 Smoke Vape Wholesale NPS
180 Smoke Vape Wholesale's Net Promoter Score (NPS) is a 50 with 60% Promoters, 30% Passives, and 10% Detractors. Net Promoter Score tracks whether 180 Smoke Vape Wholesale's customers would recommend using the product based on a scale of -100 to 100.
180 Smoke Vape Wholesale Overall NPS
| 60% | Promoters |
|---|---|
| 30% | Passives |
| 10% | Detractors |
180 Smoke Vape Wholesale NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 66 | Nov 2022 | 66 |
Dec 2022 60 | Dec 2022 | 60 |
May 2023 66 | May 2023 | 66 |
Jun 2023 71 | Jun 2023 | 71 |
Dec 2023 50 | Dec 2023 | 50 |
Jan 2024 55 | Jan 2024 | 55 |
Aug 2024 50 | Aug 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
180 Smoke Vape Wholesale Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of 180 Smoke Vape Wholesale users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
180 Smoke Vape Wholesale Product Quality
4.3/5
180 Smoke Vape Wholesale has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock 180 Smoke Vape Wholesale's overall Product Quality score rated by its users and customers.
180 Smoke Vape Wholesale Product Information
180 Smoke Vape Wholesale’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.180smoke.ca/
- Company Size
- 1-10 Employees
180 Smoke Vape Wholesale Pricing
180 Smoke Vape Wholesale ROI & Value For Money
4/5
180 Smoke Vape Wholesale has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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180 Smoke Vape Wholesale Customer Satisfaction (CSAT)
180 Smoke Vape Wholesale Customer Satisfaction (CSAT) Score
87 / 100
180 Smoke Vape Wholesale has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
180 Smoke Vape Wholesale Customer Service
4.1/5
180 Smoke Vape Wholesale has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About 180 Smoke Vape Wholesale's Customer Service
Website
https://www.180smoke.ca/
Phone Number
+1 (855) 994-6180
180 Smoke Vape Wholesale as an Employer
Consumer vs. Employees
180 Smoke Vape Wholesale scored a 50 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of 180 Smoke Vape Wholesale would recommend the brand to a friend. ENPS measures how likely 180 Smoke Vape Wholesale employees would recommend working at 180 Smoke Vape Wholesale to a friend.
Net Promoter Score
50
NPS Score
| 60% | Promoters |
|---|---|
| 30% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 39% | Promoters |
|---|---|
| 33% | Passive |
| 28% | Detractors |
