33
NPS
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Unknown Worlds Entertainment
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About Unknown Worlds Entertainment's Brand
Unknown Worlds Entertainment is an indie game developer, working or co-working on serious game titles.
Brand at a Glance
74%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Unknown Worlds Entertainment NPS
Unknown Worlds Entertainment's Net Promoter Score (NPS) is a 33 with 53% Promoters, 27% Passives, and 20% Detractors. Net Promoter Score tracks whether Unknown Worlds Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Unknown Worlds Entertainment Overall NPS
| 53% | Promoters |
|---|---|
| 27% | Passives |
| 20% | Detractors |
Unknown Worlds Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -20 | Sep 2022 | -20 |
Jan 2023 -34 | Jan 2023 | -34 |
Feb 2023 -15 | Feb 2023 | -15 |
Jun 2023 -12 | Jun 2023 | -12 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2024 10 | Aug 2024 | 10 |
Oct 2024 25 | Oct 2024 | 25 |
Nov 2024 30 | Nov 2024 | 30 |
Mar 2025 29 | Mar 2025 | 29 |
Apr 2025 33 | Apr 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unknown Worlds Entertainment Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Unknown Worlds Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Unknown Worlds Entertainment Product Quality
4.2/5
Unknown Worlds Entertainment has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Unknown Worlds Entertainment's overall Product Quality score rated by its users and customers.
Unknown Worlds Entertainment Product Information
Unknown Worlds Entertainment’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.unknownworlds.com
- Company Size
- 1-10 Employees
Industry
Tech
Gaming
SaaS
Unknown Worlds Entertainment Pricing
Unknown Worlds Entertainment ROI & Value For Money
3.9/5
Unknown Worlds Entertainment has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Unknown Worlds Entertainment Customer Satisfaction (CSAT)
Unknown Worlds Entertainment Customer Satisfaction (CSAT) Score
100 / 100
Unknown Worlds Entertainment has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
78%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Unknown Worlds Entertainment Customer Service
3.9/5
Unknown Worlds Entertainment has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Unknown Worlds Entertainment's Customer Service
Address
San Francisco, CA
Website
http://www.unknownworlds.com
Phone Number
415-255-9125
Unknown Worlds Entertainment as an Employer
3.0/5
Unknown Worlds Entertainment has a 3.0/5 stars for its overall company culture rated by their employees
top
20%
CEO of Unknown Worlds Entertainment
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Unknown Worlds Entertainment scored a 33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Unknown Worlds Entertainment would recommend the brand to a friend. ENPS measures how likely Unknown Worlds Entertainment employees would recommend working at Unknown Worlds Entertainment to a friend.
Net Promoter Score
33
NPS Score
| 53% | Promoters |
|---|---|
| 27% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
