100
NPS
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Stella Rising
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About Stella Rising's Brand
The digital marketing and media agency for rising star brands.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Stella Rising NPS
Stella Rising's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Stella Rising's customers would recommend using the product based on a scale of -100 to 100.
Stella Rising Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Stella Rising NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stella Rising Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Stella Rising users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stella Rising Product Quality
5/5
Stella Rising has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stella Rising's overall Product Quality score rated by its users and customers.
Stella Rising Product Information
Stella Rising’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.stellarising.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Stella Rising Pricing
Stella Rising ROI & Value For Money
5/5
Stella Rising has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Stella Rising Customer Satisfaction (CSAT)
Stella Rising Customer Satisfaction (CSAT) Score
100 / 100
Stella Rising has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stella Rising Customer Service
5/5
Stella Rising has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stella Rising's overall Customer Service score rated by its users and customers.
About Stella Rising's Customer Service
Address
1221 Post Rd E, Westport, CT 06880
Website
http://www.stellarising.com
Phone Number
203-256-0880
Stella Rising's Social Links
Stella Rising as an Employer
4.1/5
Stella Rising has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Stella Rising scored a 100 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Stella Rising would recommend the brand to a friend. ENPS measures how likely Stella Rising employees would recommend working at Stella Rising to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
