-78
NPS
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St. Mary Medical Center
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About St. Mary Medical Center's Brand
"St. Mary Medical Center provides health care services that include emergency, pediatric, diabetic and women's care services."
Brand at a Glance
64%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
St. Mary Medical Center NPS
St. Mary Medical Center's Net Promoter Score (NPS) is a -78 with 8% Promoters, 6% Passives, and 86% Detractors. Net Promoter Score tracks whether St. Mary Medical Center's customers would recommend using the product based on a scale of -100 to 100.
St. Mary Medical Center Overall NPS
| 8% | Promoters |
|---|---|
| 6% | Passives |
| 86% | Detractors |
St. Mary Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -81 | Feb 2023 | -81 |
Apr 2023 -81 | Apr 2023 | -81 |
May 2023 -81 | May 2023 | -81 |
Jun 2023 -81 | Jun 2023 | -81 |
Jul 2023 -82 | Jul 2023 | -82 |
Oct 2023 -82 | Oct 2023 | -82 |
Nov 2023 -81 | Nov 2023 | -81 |
Jul 2024 -77 | Jul 2024 | -77 |
May 2025 -77 | May 2025 | -77 |
Dec 2025 -77 | Dec 2025 | -77 |
Feb 2026 -77 | Feb 2026 | -77 |
Apr 2026 -78 | Apr 2026 | -78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
St. Mary Medical Center NPS by Gender
Male customers rated St. Mary Medical Center's NPS 13 points higher than Female customers.
Male
-60
St. Mary Medical Center's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-73
St. Mary Medical Center's NPS was rated -73 by Female customers on Comparably.
5%
Promoters
17%
Passives
78%
Detractors
St. Mary Medical Center NPS by Ethnicity
St. Mary Medical Center's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
Other -60 | Other | -60 |
St. Mary Medical Center NPS by Age
St. Mary Medical Center's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
St. Mary Medical Center NPS by Usage
St. Mary Medical Center's NPS was rated -82 points by customers who have used St. Mary Medical Center's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -82 | Over 10 Years | -82 |
St. Mary Medical Center Customer Reviews
Out of the 9 St. Mary Medical Center customer reviews 2 were positive and 7 were constructive. St. Mary Medical Center customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
St. Mary Medical Center Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of St. Mary Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
St. Mary Medical Center Customer Loyalty Score by Gender
Male customers rated St. Mary Medical Center's Customer Loyalty score 17% higher than Female customers.
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Male
82%
Yes
Female
65%
Yes
St. Mary Medical Center Customer Loyalty Score by Ethnicity
St. Mary Medical Center's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of St. Mary Medical Center.
64
out of 100
Caucasian
100
out of 100
Other
St. Mary Medical Center Customer Loyalty Score by Age
St. Mary Medical Center's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of St. Mary Medical Center.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 40% | 56-60 | 40% |
61-65 74% | 61-65 | 74% |
66+ 100% | 66+ | 100% |
St. Mary Medical Center Customer Loyalty Score by Usage
St. Mary Medical Center's Customer Loyalty score was rated 79% by customers who have used St. Mary Medical Center's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
St. Mary Medical Center Customer Loyalty Score by Industry
St. Mary Medical Center's Customer Loyalty score was rated 49% by Healthcare, Hospitals and Medicine industry customers.
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St. Mary Medical Center Product Quality
1.7/5
St. Mary Medical Center has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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St. Mary Medical Center Product Information
St. Mary Medical Center’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated St. Mary Medical Center's product the highest.
- Website
- http://stmaryhealthcare.org/
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
Quick Insights into St. Mary Medical Center Product Quality
St. Mary Medical Center's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked St. Mary Medical Center's Product Quality.
Ranked St. Mary Medical Center Product Quality the Highest
Ranked St. Mary Medical Center Product Quality the Lowest
St. Mary Medical Center Product Quality Score by Gender
Female customers rated St. Mary Medical Center's Product Quality score 0.3 stars higher than Male customers.
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Male
1.8/5
Female
2.1/5
St. Mary Medical Center Product Quality Score by Ethnicity
St. Mary Medical Center's Product Quality score was rated 2 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of St. Mary Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 2 | Other | 2 |
St. Mary Medical Center Product Quality Score by Age
St. Mary Medical Center's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of St. Mary Medical Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.2 | 66+ | 3.2 |
St. Mary Medical Center Product Quality Score by Usage
St. Mary Medical Center's Product Quality score was rated 1.7 stars by customers who have used St. Mary Medical Center's products/services for Over 10 Years.
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St. Mary Medical Center Product Quality Score by Industry
St. Mary Medical Center's Product Quality score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
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St. Mary Medical Center Pricing
St. Mary Medical Center ROI & Value For Money
1.7/5
St. Mary Medical Center has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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St. Mary Medical Center Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into St. Mary Medical Center ROI
St. Mary Medical Center's ROI score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.
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Ranked St. Mary Medical Center ROI the Highest
Ranked St. Mary Medical Center ROI the Lowest
St. Mary Medical Center ROI Score by Gender
Female customers rated St. Mary Medical Center's ROI score 0.2 stars higher than Male customers.
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Male
1.6/5
Female
1.8/5
St. Mary Medical Center ROI Score by Ethnicity
St. Mary Medical Center's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of St. Mary Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 1.6 | Other | 1.6 |
St. Mary Medical Center ROI Score by Age
St. Mary Medical Center's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of St. Mary Medical Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.9 | 66+ | 2.9 |
St. Mary Medical Center ROI Score by Usage
St. Mary Medical Center's ROI score was rated 1.5 stars by customers who have used St. Mary Medical Center's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
St. Mary Medical Center ROI Score by Industry
St. Mary Medical Center's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
St. Mary Medical Center Customer Satisfaction (CSAT)
St. Mary Medical Center Customer Satisfaction (CSAT) Score
17 / 100
St. Mary Medical Center has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
37%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into St. Mary Medical Center Customer Satisfaction
St. Mary Medical Center's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked St. Mary Medical Center's Customer Satisfaction.
Ranked St. Mary Medical Center Customer Satisfaction the Highest
Ranked St. Mary Medical Center Customer Satisfaction the Lowest
St. Mary Medical Center Customer Satisfaction Score by Gender
Female customers rated St. Mary Medical Center's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of St. Mary Medical Center.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
24 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 38% | |
Very Dissatisfied | 38% |
St. Mary Medical Center Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
St. Mary Medical Center's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of St. Mary Medical Center.
21 / 100
Very Satisfied
14%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
43%
Very Dissatisfied
36%
CSAT according to Other
St. Mary Medical Center's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of St. Mary Medical Center.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
St. Mary Medical Center Customer Satisfaction Score by Age
St. Mary Medical Center's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of St. Mary Medical Center.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 17% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 60% |
St. Mary Medical Center Customer Satisfaction Score by Usage
St. Mary Medical Center's Customer Satisfaction score was rated 13 points by customers who have used St. Mary Medical Center's products/services for Over 10 Years.
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St. Mary Medical Center Customer Satisfaction Score by Industry
St. Mary Medical Center's Customer Satisfaction score was rated 14 points by Healthcare, Hospitals and Medicine industry customers.
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"title": "St. Mary Medical Center Customer Satisfaction Score by Industry",
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 14,
"stars": 0,
"csatScore": 14,
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"scoreClassName": "max",
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}St. Mary Medical Center Customer Service
1.7/5
St. Mary Medical Center has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About St. Mary Medical Center's Customer Service
Address
Langhorne, PA United States of America
Website
http://stmaryhealthcare.org/
Quick Insights into St. Mary Medical Center Customer Service
St. Mary Medical Center's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked St. Mary Medical Center's Customer Service score.
Ranked St. Mary Medical Center Customer Service the Highest
Ranked St. Mary Medical Center Customer Service the Lowest
St. Mary Medical Center Customer Service Score by Gender
Male customers rated St. Mary Medical Center's Customer Service score 0.9 stars higher than Female customers.
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Male
2.6/5
Female
1.7/5
St. Mary Medical Center Customer Service Score by Ethnicity
St. Mary Medical Center's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of St. Mary Medical Center.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.6 | Other | 1.6 |
St. Mary Medical Center Customer Service Score by Age
St. Mary Medical Center's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of St. Mary Medical Center.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.8 | 66+ | 2.8 |
St. Mary Medical Center Customer Service Score by Usage
St. Mary Medical Center's Customer Service score was rated 1.5 stars by customers who have used St. Mary Medical Center's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
St. Mary Medical Center Customer Service Score by Industry
St. Mary Medical Center's Customer Service score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
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St. Mary Medical Center as an Employer
2.8/5
St. Mary Medical Center has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of St. Mary Medical Center
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
St. Mary Medical Center scored a -78 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of St. Mary Medical Center would recommend the brand to a friend. ENPS measures how likely St. Mary Medical Center employees would recommend working at St. Mary Medical Center to a friend.
Net Promoter Score
-78
NPS Score
| 8% | Promoters |
|---|---|
| 6% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
