Novus Media Employee Reviews
Out of 246 Novus Media employee reviews, 85% were positive. The remaining 15% were constructive reviews with the goal of helping Novus Media improve their work culture. The Finance team, with 92% positive reviews, reports the best experience at Novus Media compared to all other departments at the company. The Operations team offered the most constructive feedback, with 21% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
My overall experience has been good due to the people who work here.
Review from Marketing Dept
Review from Operations Dept
What do you like best about the leadership team?
Willingness to talk about business truths and struggles. The business has changed so much with this leadership team and it's clear they are working hard to transform the company.
Review from Customer Success Dept
I like that the leadership team tries to be open with the staff. They also seem to be successful at working toward their business goals.
Review from Marketing Dept
I feel very supported by my manager. I can go to them with any issues and know that they will have my back.
Review from Marketing Dept
They are willing to share the current health of the agency (mainly from a financial perspective) and they clearly lay out the vision for the agency. 1 or 2 also get very involved on new business work and major accounts that show they care and are willing to roll up their sleeves to win/retain client
Review from Marketing Dept
the important of recognize the hard work.
Review from Operations Dept
What does the leadership team need to get better at?
Appreciating people. Compensation / merit increases. Promotions.
Review from Customer Success Dept
The leadership team should value lower level employees more instead of only caring about higher ups. They also need to be more communicative of company's goals and HOW they are going to reach them. Communication between departments is lacking at times.
Review from Operations Dept
What is the best part about your compensation package?
The best part is time off.
Review from Marketing Dept
The 401k match is generous as is the PTO that I negotiated for. As an independent agency, I'd like to see the possibility of a quarterly or annual bonus considered.
Review from Marketing Dept
vacation policy - lots of time off
Healthcare Spending Account. It is important to have this as alot of things are not fully covered or do not fall under traditional benefits.
Review from Marketing Dept
The PTO is the best part of our compensation package.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
My salary is low compared to the industry standard and after talking to others within the company about their salaries I know that I am being underpaid even within the company.
Review from Marketing Dept
i do not feel undervalued at all but i know that compensation could be better
Review from Operations Dept
Over time, it has become obvious that a promotion is not likely. Despite my skills and potential. Getting a higher merit increase.
Review from Customer Success Dept
No credit is ever given to those grinding out the low level work no one wants. A pat on the back after a long, stressful week doesn't go very far.
Review from Operations Dept
pay is lacking, retention is hard when people leave bc of burnout, and positions are not backfilled. it creates a cycle that leads to more burn out and more people leaving.
Review from Operations Dept
What are some of the best things about your team?
Able to pitch in and help each other. Culture isn't selfish or competitive, we act like a team, succeed like a team.
Review from Customer Success Dept
My team is organized and communicates openly and effectively.
Review from Marketing Dept
My team is very creative and driven and we support each other when work becomes overwhelming.
Review from Marketing Dept
They are encouraging, positive/optimistic, and are flexible with their time to meet and discuss problems/new client requests etc.
Review from Marketing Dept
the communication, and the wiliness to help.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Many of my coworkers have a deep, cultural passive-aggressive nature and aren't emotionally equipped to handle direct conversations or to be disagreed with. This causes people who are assertive to be perceived as blunt, harsh, unfeeling and unkind.
They are great to work with but we are going through a Pandamic.
Review from Finance Dept
Communication is key. Simply responding to an email goes a long way towards letting the sending know the message has been received. We have far too many people at the company that are either overworked in that they simply can't respond or they don't respond because we're working remotely or other.
Review from Finance Dept
I think time management and workload organization is the biggest challenge. The best way to have a neat workflow is to organize the day by hour.
Review from Operations Dept
Dependent on team, some teams are great to work with, others are extremely difficult to work with
Review from Marketing Dept
What is most positive about the culture and environment at your company?
The most positive thing is that people are open to collaborating.
Review from Marketing Dept
I enjoy the environment within my team, I feel supported by them and know that I can turn to them if I feel overwhelmed.
Review from Marketing Dept
Transparency and open/honest + respectful conversations.
Review from Marketing Dept
the good communication skills and the people skills in every level
Review from Operations Dept
Friendships and collaboration of colleagues and team members
What needs to change to make the company culture better?
There aren't any Environment reviews of Novus Media yet.
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What did you like most about the interview process?
There aren't any Interviews reviews of Novus Media yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Novus Media yet.
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What makes you most happy at work?
I am not sure that I am excited to go to work each day but I think the best part is the support that I receive from my team.
Review from Marketing Dept
Delivering measurable results to clients and hearing directly from them that we're doing a great job for their business.
Review from Marketing Dept
every time that work flow goes good and its fast.
Review from Operations Dept
The people, doing good work for clients
Creating a successful plan that gets approved.
Review from Marketing Dept
What's going wrong and how can it be improved?
In ICS, there seems to be lack of support from upper level management to achieve the desired structure. The plan seems to be to execute this from the bottom up when it should be the other way around.
Review from Marketing Dept
Understaffed, overworked. Working from home all day every day, is exhausting.
Review from Customer Success Dept
we have had huge chunks of our team leave due to layoffs and quitting and this has made others take on more work than feasibly possible. the MOPs role in particular.
Review from Operations Dept
Workload - I need more hours to complete all the tasks I have but I have to sacrifice my work/life balance by working late, through lunch, and sometimes on weekends.
Review from Customer Success Dept
Need more opportunities to learn skills to advance our careers.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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