67
NPS
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Precoa
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About Precoa's Brand
Known for its fun, upbeat culture, Precoa is a leader in the preneed insurance industry, providing an innovative marketing, lead generation, and appointment-setting program known as ProActive Preneed®?. Our core values of kindness, progression and craftsmanship have led us to be named one of The Oregonian’s top workplaces for 12 consecutive years, and we support our external and internal partners with these core values in mind. Our culture commitments to our employees include the ability to live happy, fulfilling lives, develop lifelong friends, accomplish meaningful work, discover and unleash your true potential, and to laugh and enjoy the journey together. Headquartered in Portland, OR with a satellite office in Utah, everyone at Precoa is passionately focused on one thing: helping people plan today so their families can focus on connection when they need it the most.
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Precoa NPS
Precoa's Net Promoter Score (NPS) is a 67 with 78% Promoters, 11% Passives, and 11% Detractors. Net Promoter Score tracks whether Precoa's customers would recommend using the product based on a scale of -100 to 100.
Precoa Overall NPS
| 78% | Promoters |
|---|---|
| 11% | Passives |
| 11% | Detractors |
Precoa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Jan 2022 75 | Jan 2022 | 75 |
Apr 2022 80 | Apr 2022 | 80 |
Oct 2022 83 | Oct 2022 | 83 |
Jan 2024 85 | Jan 2024 | 85 |
Feb 2025 63 | Feb 2025 | 63 |
Dec 2025 66 | Dec 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Precoa NPS by Ethnicity
Precoa's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Precoa NPS by Usage
Precoa's NPS was rated 0 points by customers who have used Precoa's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Precoa Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Precoa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Precoa Customer Loyalty Score by Ethnicity
Precoa's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Precoa.
40
out of 100
Caucasian
Precoa Customer Loyalty Score by Usage
Precoa's Customer Loyalty score was rated 40% by customers who have used Precoa's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Precoa Product Quality
3.6/5
Precoa has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Precoa's overall Product Quality score rated by its users and customers.
Precoa Product Information
Precoa’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.precoa.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Quick Insights into Precoa Product Quality
Precoa's Product Quality score was rated highest by customers who have used Precoa's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Precoa's Product Quality.
Ranked Precoa Product Quality the Highest
Precoa Product Quality Score by Ethnicity
Precoa's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Precoa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Precoa Product Quality Score by Usage
Precoa's Product Quality score was rated 3.1 stars by customers who have used Precoa's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Precoa Pricing
Precoa ROI & Value For Money
3.4/5
Precoa has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Precoa ROI
Precoa's ROI score was rated highest by customers who have used Precoa's products/services for 1 to 2 Years.
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Ranked Precoa ROI the Highest
Precoa ROI Score by Ethnicity
Precoa's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Precoa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Precoa ROI Score by Usage
Precoa's ROI score was rated 2.5 stars by customers who have used Precoa's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Precoa Customer Satisfaction (CSAT)
Precoa Customer Satisfaction (CSAT) Score
66 / 100
Precoa has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Precoa Customer Service
3.5/5
Precoa has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Precoa's Customer Service
Address
13221 SW 68th Pkwy, Portland, OR 97223
Website
http://www.precoa.com
Phone Number
503.244.7755
Precoa's Social Links
Quick Insights into Precoa Customer Service
Precoa's Customer Service score was rated highest by customers who have used Precoa's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Precoa's Customer Service score.
Ranked Precoa Customer Service the Highest
Precoa Customer Service Score by Ethnicity
Precoa's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Precoa.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Precoa Customer Service Score by Usage
Precoa's Customer Service score was rated 2.6 stars by customers who have used Precoa's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Precoa as an Employer
4.6/5
Precoa has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Precoa scored a 67 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Precoa would recommend the brand to a friend. ENPS measures how likely Precoa employees would recommend working at Precoa to a friend.
Net Promoter Score
67
NPS Score
| 78% | Promoters |
|---|---|
| 11% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 79% | Promoters |
|---|---|
| 7% | Passive |
| 14% | Detractors |
