-23
NPS
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Igg
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About Igg's Brand
IGG is a publisher and developer of massively multiplayer games for the global online interactive entertainment industry.
Brand at a Glance
79%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
Igg NPS
Igg's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Igg's customers would recommend using the product based on a scale of -100 to 100.
Igg Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Igg NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Feb 2022 -50 | Feb 2022 | -50 |
Mar 2022 -66 | Mar 2022 | -66 |
Oct 2022 -75 | Oct 2022 | -75 |
Aug 2023 -40 | Aug 2023 | -40 |
Dec 2023 -51 | Dec 2023 | -51 |
Jan 2024 -37 | Jan 2024 | -37 |
Feb 2025 -22 | Feb 2025 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Igg NPS by Gender
Igg's NPS was rated -100 by Male customers on Comparably.
Male
-100
Igg's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Igg's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Igg NPS by Age
Igg's NPS was rated -100 points by customers ages 31-35 on Comparably.
Igg Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Igg users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Igg Customer Loyalty Score by Gender
Igg's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Igg Customer Loyalty Score by Age
Igg's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Igg.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Igg Product Quality
2.9/5
Igg has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Igg Product Information
Igg’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.igg.com
- Company Size
- 501-1,000 Employees
Industry
Gaming
SaaS
Quick Insights into Igg Product Quality
Igg's Product Quality score was rated highest by customers ages 31-35.
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Ranked Igg Product Quality the Highest
Igg Product Quality Score by Gender
Igg's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Igg.
Male
1.5/5
Female
N/A
Igg Product Quality Score by Age
Igg's Product Quality score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Igg.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
Igg Pricing
Igg ROI & Value For Money
2.7/5
Igg has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Igg ROI
Igg's ROI score was rated highest by customers ages 31-35.
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Ranked Igg ROI the Highest
Igg ROI Score by Gender
Igg's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Igg.
Male
1.5/5
Female
N/A
Igg ROI Score by Age
Igg's ROI score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Igg.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
Igg Customer Satisfaction (CSAT)
Igg Customer Satisfaction (CSAT) Score
51 / 100
Igg has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
25%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Igg Customer Service
2.4/5
Igg has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Igg's Customer Service
Address
161 Mission Falls Lane, Suite 208, Fremont, CA United States of America
Website
http://www.igg.com
Quick Insights into Igg Customer Service
Igg's Customer Service score was rated highest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Igg's Customer Service score.
Ranked Igg Customer Service the Highest
Igg Customer Service Score by Gender
Igg's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Igg.
Male
1.5/5
Female
N/A
Igg Customer Service Score by Age
Igg's Customer Service score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Igg.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
Igg as an Employer
2.5/5
Igg has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Igg scored a -23 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Igg would recommend the brand to a friend. ENPS measures how likely Igg employees would recommend working at Igg to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
