Farfetch Competitors | Comparably
Farfetch Claimed Company
FARFETCH Group consists of farfetch.com, the e-commerce marketplace for luxury; Browns, the iconic British fashion boutique; Stadium Goods, the world's premier sneaker and streetwear marketplace; and New Guards Group, the brand platform. read more
EMPLOYEE
PARTICIPANTS
191
TOTAL
RATINGS
1264
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Farfetch Competitors

Farfetch competitors include Shopbop, Matches Fashion, YOOX Group, Lane Crawford and HauteLook. Farfetch ranks 1st in CEO Score on Comparably vs its competitors. See below how Farfetch compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
1st
eNPS Rank
1st
Gender Rank
1st
Diversity Rank
1st
Product Quality
2nd
NPS Rank
1st
Pricing Rank
2nd
Customer Service
1st

Farfetch Competitors at a Glance

Product Quality Score Comparison

Farfetch Ranks 2nd in Product Quality Score

306 Customers rate Farfetch's Product Quality Score a 4.1/5, which ranks it 2nd against its competitors, below Matches Fashion.

  1. 1st
    Matches Fashion
    4.1 / 5
  2. 2nd
    Farfetch
    4.1 / 5
  3. 3rd
    Lane Crawford
    3.5 / 5
  4. 4th
    Shopbop
    3.3 / 5
  5. 5th
    YOOX Group
    3 / 5
Product Quality Score Comparison
RankCompany Score
1Matches Fashion83
2Farfetch82
3Lane Crawford70
4Shopbop67
5YOOX Group60
NPS Comparison

Farfetch Ranks 1st in Net Promoter Score

376 Customers rate Farfetch's Net Promoter Score a 37, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Farfetch to a friend?”.

  1. 1st
    Farfetch
    37
  2. 2nd
    Shopbop
    20
  3. 3rd
    Matches Fashion
    9
  4. 4th
    YOOX Group
    -25
  5. 5th
    Lane Crawford
    -37
NPS Comparison
RankCompany Score
1Farfetch37
2Shopbop20
3Matches Fashion9
4YOOX Group-25
5Lane Crawford-37
Pricing Score Comparison

Farfetch Ranks 2nd in Pricing Score

274 Customers rate Farfetch's Pricing Score a 3.8/5, which ranks it 2nd against its competitors, below Matches Fashion.

  1. 1st
    Matches Fashion
    4 / 5
  2. 2nd
    Farfetch
    3.8 / 5
  3. 3rd
    Shopbop
    3.3 / 5
  4. 4th
    Lane Crawford
    3.3 / 5
  5. 5th
    YOOX Group
    2.8 / 5
Pricing Score Comparison
RankCompany Score
1Matches Fashion80
2Farfetch77
3Shopbop67
4Lane Crawford67
5YOOX Group56
Customer Service Comparison

Farfetch Ranks 1st in Customer Service

258 Customers rate Farfetch's Customer Service a 4/5, which ranks it 1st against its competitors.

  1. 1st
    Farfetch
    4 / 5
  2. 2nd
    Matches Fashion
    3.9 / 5
  3. 3rd
    Lane Crawford
    3.5 / 5
  4. 4th
    Shopbop
    3.4 / 5
  5. 5th
    YOOX Group
    3.1 / 5
Customer Service Comparison
RankCompany Score
1Farfetch80
2Matches Fashion78
3Lane Crawford70
4Shopbop69
5YOOX Group63
Overall Culture Score Comparison

Farfetch Ranks 1st in Overall Culture Score

191 Employees rate Farfetch's Overall Culture a 77/100, which ranks it 1st against its competitors. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Farfetch
    77 / 100
  2. 2nd
    Shopbop
    75 / 100
  3. 3rd
    Matches Fashion
    69 / 100
  4. 4th
    YOOX Group
    69 / 100
  5. 5th
    Lane Crawford
    68 / 100
  6. 6th
    HauteLook
    63 / 100
Overall Culture Score Comparison
RankCompany Score
1Farfetch77
2Shopbop75
3Matches Fashion69
4YOOX Group69
5Lane Crawford68
6HauteLook63
eNPS Comparison

Farfetch Ranks 1st in Employee Net Promoter Score

139 Employees rate Farfetch's Employee Net Promoter Score a 32, which ranks it 1st against its competitors. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Farfetch to a friend?”.

  1. 1st
    Farfetch
    32
  2. 2nd
    Shopbop
    0
  3. 3rd
    YOOX Group
    0
  4. 4th
    Matches Fashion
    -40
  5. 5th
    HauteLook
    -51
  6. 6th
    Lane Crawford
    -67
eNPS Comparison
RankCompany eNPS
1Farfetch32
2Shopbop0
3YOOX Group0
4Matches Fashion-40
5HauteLook-51
6Lane Crawford-67
Gender Score Comparison

Farfetch Ranks 1st in Gender Score

7 Employees rate Farfetch's Gender Score a 80/100, which ranks it 1st against its competitors. The Gender Score tracks how positively women rate their experience at Farfetch.

  1. 1st
    Farfetch
    80 / 100
  2. 2nd
    HauteLook
    55 / 100
Gender Score Comparison
RankCompany Score
1Farfetch80
2HauteLook55
Diversity Score Comparison

Farfetch Ranks 1st in Diversity Score

6 Employees rate Farfetch's Diversity Score a 70/100, which ranks it 1st against its competitors. The Diversity Score tracks how positively diverse employees rate their experience at Farfetch.

  1. 1st
    Farfetch
    70 / 100
  2. 2nd
    HauteLook
    62 / 100
Diversity Score Comparison
RankCompany Score
1Farfetch70
2HauteLook62
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