33
eNPS Score
Q&A With VALIC Employees
VALIC employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at VALIC
Paying there claims out when they have substantiating documentations.
Hire supervisors and others who are competent in handling their job.
Response to issues and escalations
The cutomer service is horrific! One must usually spend over an hour on hold to reach a customer service representative and then, it is usually in the Phillipines. It can be difficult to understand the representative.
For 8 months i have been trying to rollover my retitemrnt to no avail. No Valic advisor/ representative you can talk to in person. Everthing has to be done on line or phone to call centers abroad hours on the phone to speak to someone at Home Office, then you get a different person & information
Q&A With VALIC Employees
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Should I work at VALIC?
33% of VALIC employees would encourage their friends to become coworkers, whereas 67% are neutral.
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
