34
NPS
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UEI
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About UEI's Brand
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
UEI NPS
UEI's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether UEI's customers would recommend using the product based on a scale of -100 to 100.
UEI Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
UEI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UEI NPS by Ethnicity
UEI's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
UEI Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of UEI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UEI Customer Loyalty Score by Ethnicity
UEI's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
UEI Product Quality
3.4/5
UEI has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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UEI Product Information
UEI’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.uei.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Mobile App
Quick Insights into UEI Product Quality
UEI's Product Quality score was rated highest by Caucasian customers.
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Ranked UEI Product Quality the Highest
UEI Product Quality Score by Ethnicity
UEI's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UEI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
UEI Pricing
UEI ROI & Value For Money
3.4/5
UEI has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into UEI ROI
UEI's ROI score was rated highest by Caucasian customers.
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Ranked UEI ROI the Highest
UEI ROI Score by Ethnicity
UEI's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UEI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
UEI Customer Satisfaction (CSAT)
UEI Customer Satisfaction (CSAT) Score
67 / 100
UEI has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UEI Customer Satisfaction
UEI's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked UEI Customer Satisfaction the Highest
UEI Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UEI's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UEI.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
UEI Customer Service
3.8/5
UEI has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About UEI's Customer Service
Address
Hongo Ohara Building, 5-24-6 Hongo, Bunkyo-ku, Santa Ana, CA United States of America
Website
https://www.uei.com/
Quick Insights into UEI Customer Service
UEI's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked UEI's Customer Service score.
Ranked UEI Customer Service the Highest
UEI Customer Service Score by Ethnicity
UEI's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of UEI.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
UEI as an Employer
2.4/5
UEI has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
UEI scored a 34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of UEI would recommend the brand to a friend. ENPS measures how likely UEI employees would recommend working at UEI to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 10% | Promoters |
|---|---|
| 30% | Passive |
| 60% | Detractors |
