67
NPS
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enviva
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About enviva's Brand
Enviva provides wood pellets and other processed woody biomass fuels to power generation companies.
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4.5/5
Customer Service
enviva NPS
enviva's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether enviva's customers would recommend using the product based on a scale of -100 to 100.
enviva Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
enviva NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Jun 2023 50 | Jun 2023 | 50 |
Sep 2023 66 | Sep 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
enviva Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of enviva users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
enviva Product Quality
4.1/5
enviva has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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enviva Product Information
enviva’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
enviva Pricing
enviva ROI & Value For Money
3.7/5
enviva has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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enviva Customer Satisfaction (CSAT)
enviva Customer Satisfaction (CSAT) Score
33 / 100
enviva has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
enviva Customer Service
4.5/5
enviva has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About enviva's Customer Service
Address
Bethesda, MD United States of America
Website
http://www.envivabiomass.com/
enviva as an Employer
3.2/5
enviva has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
enviva scored a 67 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of enviva would recommend the brand to a friend. ENPS measures how likely enviva employees would recommend working at enviva to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
