They are there to talk and listen when you need them, and they do what they can to make it a fun environment even when things are difficult.
They need to listen to their employees not just hear them. We do the job everyday, we know how it can be run. Pay people that have more skill at operating equipment.
Leadership needs to listen to their employees more. We are out there dealing with guests, equipment, and our jobs daily. We have a better idea of how things are actually working rather than how management expects things to work.
learn how to manage employees