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NPS
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The N&D Group
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About The N&D Group's Brand
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
The N&D Group NPS
The N&D Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether The N&D Group's customers would recommend using the product based on a scale of -100 to 100.
The N&D Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
The N&D Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 33 | Nov 2023 | 33 |
Jul 2024 0 | Jul 2024 | 0 |
Oct 2024 20 | Oct 2024 | 20 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The N&D Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of The N&D Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The N&D Group Product Quality
3/5
The N&D Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock The N&D Group's overall Product Quality score rated by its users and customers.
The N&D Group Product Information
The N&D Group’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.ndgroup.com
- Company Size
- 51-200 Employees
Industry
Insurance
The N&D Group Pricing
The N&D Group ROI & Value For Money
3.5/5
The N&D Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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The N&D Group Customer Satisfaction (CSAT)
The N&D Group Customer Satisfaction (CSAT) Score
50 / 100
The N&D Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The N&D Group Customer Service
3.7/5
The N&D Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About The N&D Group's Customer Service
Address
222 Ames St, Dedham, MA 02026-1850 United States of America
Website
http://www.ndgroup.com
Phone Number
1-781-326-4010
The N&D Group's Social Links
The N&D Group as an Employer
3.8/5
The N&D Group has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The N&D Group scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of The N&D Group would recommend the brand to a friend. ENPS measures how likely The N&D Group employees would recommend working at The N&D Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
