25
NPS
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Howden
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About Howden's Brand
Howden is an engineering company producing custom engineered fans, compressors and air-heaters.
Brand at a Glance
53%
Customer Loyalty
4/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Howden NPS
Howden's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Howden's customers would recommend using the product based on a scale of -100 to 100.
Howden Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Howden NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
May 2023 50 | May 2023 | 50 |
Jun 2023 66 | Jun 2023 | 66 |
Jan 2024 25 | Jan 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Howden Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Howden users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Howden Product Quality
4/5
Howden has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Howden Product Information
Howden’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.howden.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Productivity
Manufacturing
Howden Pricing
Howden ROI & Value For Money
3.4/5
Howden has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Howden Customer Satisfaction (CSAT)
Howden Customer Satisfaction (CSAT) Score
67 / 100
Howden has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Howden Customer Service
3.2/5
Howden has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Howden's Customer Service
Website
https://www.howden.com/
Howden as an Employer
3.4/5
Howden has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Howden scored a 25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Howden would recommend the brand to a friend. ENPS measures how likely Howden employees would recommend working at Howden to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
