-100
NPS
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Eze Castle Integration
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About Eze Castle Integration's Brand
The global market leader in outsourced IT technology and services for the financial industry.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Eze Castle Integration NPS
Eze Castle Integration's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Eze Castle Integration's customers would recommend using the product based on a scale of -100 to 100.
Eze Castle Integration Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Eze Castle Integration NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eze Castle Integration Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Eze Castle Integration users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eze Castle Integration Product Quality
1.5/5
Eze Castle Integration has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eze Castle Integration's overall Product Quality score rated by its users and customers.
Eze Castle Integration Product Information
Eze Castle Integration’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.eci.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
SaaS
Eze Castle Integration Pricing
Eze Castle Integration ROI & Value For Money
1.5/5
Eze Castle Integration has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eze Castle Integration's overall ROI score rated by its users and customers.
Eze Castle Integration Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eze Castle Integration Customer Service
1.5/5
Eze Castle Integration has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eze Castle Integration's overall Customer Service score rated by its users and customers.
About Eze Castle Integration's Customer Service
Address
260 Franklin Street 12th floor, Boston, MA United States of America
Website
http://www.eci.com
Phone Number
16172173180
Eze Castle Integration as an Employer
2.4/5
Eze Castle Integration has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Eze Castle Integration scored a -100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Eze Castle Integration would recommend the brand to a friend. ENPS measures how likely Eze Castle Integration employees would recommend working at Eze Castle Integration to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
