100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Akron
Marketing or Exec? Claim Your Free Account
About Akron's Brand
Akron Brass is a manufacturer and marketer of firefighting equipments and emergency response products.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Akron NPS
Akron's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Akron's customers would recommend using the product based on a scale of -100 to 100.
Akron Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Akron NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Akron Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Akron users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Akron Product Quality
1.5/5
Akron has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Akron's overall Product Quality score rated by its users and customers.
Akron Product Information
Akron’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://akronbrass.com./
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Akron Pricing
Akron ROI & Value For Money
5/5
Akron has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Akron's overall ROI score rated by its users and customers.
Akron Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Akron Customer Service
5/5
Akron has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Akron's overall Customer Service score rated by its users and customers.
About Akron's Customer Service
Address
Wooster, OH United States of America
Website
http://akronbrass.com./
Akron as an Employer
3.9/5
Akron has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Akron scored a 100 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Akron would recommend the brand to a friend. ENPS measures how likely Akron employees would recommend working at Akron to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 24% | Promoters |
|---|---|
| 38% | Passive |
| 38% | Detractors |
