-56
NPS
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Brand Page
Vixxo
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About Vixxo's Brand
Brand at a Glance
76%
Customer Loyalty
2.4/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
Vixxo CMO
Vixxo NPS
Vixxo's Net Promoter Score (NPS) is a -56 with 22% Promoters, 0% Passives, and 78% Detractors. Net Promoter Score tracks whether Vixxo's customers would recommend using the product based on a scale of -100 to 100.
Vixxo Overall NPS
| 22% | Promoters |
|---|---|
| 0% | Passives |
| 78% | Detractors |
Vixxo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 33 | Dec 2022 | 33 |
Mar 2024 0 | Mar 2024 | 0 |
Jul 2024 -20 | Jul 2024 | -20 |
Mar 2025 -33 | Mar 2025 | -33 |
Aug 2025 -43 | Aug 2025 | -43 |
Feb 2026 -50 | Feb 2026 | -50 |
Mar 2026 -55 | Mar 2026 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vixxo NPS by Gender
Vixxo's NPS was rated -100 by Female customers on Comparably.
Female
-100
Vixxo's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Vixxo's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Vixxo NPS by Ethnicity
Vixxo's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Vixxo Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Vixxo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vixxo Customer Loyalty Score by Gender
Vixxo's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Vixxo Customer Loyalty Score by Ethnicity
Vixxo's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vixxo.
100
out of 100
African American/Black
Vixxo Product Quality
2.4/5
Vixxo has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Vixxo Product Information
Vixxo’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.vixxo.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Vixxo Product Quality
Vixxo's Product Quality score was rated highest by African American/Black customers.
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Ranked Vixxo Product Quality the Highest
Vixxo Product Quality Score by Gender
Vixxo's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Vixxo.
Female
1.5/5
Male
N/A
Vixxo Product Quality Score by Ethnicity
Vixxo's Product Quality score was rated 2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vixxo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Vixxo Pricing
Vixxo ROI & Value For Money
2.4/5
Vixxo has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Vixxo ROI
Vixxo's ROI score was rated highest by African American/Black customers.
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Ranked Vixxo ROI the Highest
Vixxo ROI Score by Gender
Vixxo's ROI score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Vixxo ROI Score by Ethnicity
Vixxo's ROI score was rated 2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vixxo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Vixxo Customer Satisfaction (CSAT)
Vixxo Customer Satisfaction (CSAT) Score
11 / 100
Vixxo has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vixxo Customer Satisfaction
Vixxo's Customer Satisfaction score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Vixxo's Customer Satisfaction.
Ranked Vixxo Customer Satisfaction the Highest
Vixxo Customer Satisfaction Score by Gender
Vixxo's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vixxo.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Vixxo Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Vixxo's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Vixxo Customer Service
2.3/5
Vixxo has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Vixxo's Customer Service
Address
11333 North Scottsdale Road, Scottsdale, AZ 85254 United States of America
Website
http://www.vixxo.com/
Phone Number
844-468-4996
Quick Insights into Vixxo Customer Service
Vixxo's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Vixxo's Customer Service score.
Ranked Vixxo Customer Service the Highest
Vixxo Customer Service Score by Gender
Vixxo's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vixxo.
Female
1.5/5
Male
N/A
Vixxo Customer Service Score by Ethnicity
Vixxo's Customer Service score was rated 2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vixxo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Vixxo as an Employer
2.5/5
Vixxo has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Vixxo scored a -56 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Vixxo would recommend the brand to a friend. ENPS measures how likely Vixxo employees would recommend working at Vixxo to a friend.
Net Promoter Score
-56
NPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 28% | Promoters |
|---|---|
| 11% | Passive |
| 61% | Detractors |
