-100
NPS
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Digital Media
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About Digital Media's Brand
Digital BG is a digital marketing company helping its clients increase their online appearance.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
Digital Media NPS
Digital Media's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Digital Media's customers would recommend using the product based on a scale of -100 to 100.
Digital Media Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Digital Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital Media Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Digital Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital Media Product Quality
2.5/5
Digital Media has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Media's overall Product Quality score rated by its users and customers.
Digital Media Product Information
Digital Media’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.digital.bg
- Company Size
- 1-10 Employees
Industry
Tech
AdTech
Business Services
Content
Energy
Hardware and Devices
Media
SaaS
Sports & Entertainment
Digital Media Pricing
Digital Media ROI & Value For Money
1.5/5
Digital Media has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Media's overall ROI score rated by its users and customers.
Digital Media Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digital Media Customer Service
2/5
Digital Media has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Media's overall Customer Service score rated by its users and customers.
About Digital Media's Customer Service
Website
http://www.digital.bg
Phone Number
+359 2 974 62 03
Digital Media as an Employer
4.5/5
Digital Media has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Digital Media scored a -100 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital Media would recommend the brand to a friend. ENPS measures how likely Digital Media employees would recommend working at Digital Media to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
