Rakuten Marketing is a digital marketing and advertising agency whose services include attribution and display. read more
Imagine all your worst nightmares in a company, Rakuten is that. Loved one passed away during probation? company won't care, they'll still fail you. You want to leave the company during your probation? They'll hold a meeting, make you stand up in-front of everyone and state your reason why
What does the leadership team need to get better at?
Scrap them, they rule with an iron fist. They don't know how to manage different people, constantly let you know they're superior and will always criticise you, never giving you constructive feedback. They stick together like a pack of wolves and have each other's back.
What needs to change to make the company culture better?
Management, if you look at reviews from 6 years ago to now you'll see that everyone dislikes the management. Nothing has changed. So it's worth having a turnover of 20+ each year in the London office alone just to keep a toxic senior staff team?
What do your coworkers need to improve and how could you work together better?
Have team building days, stop hiring young, desperate people just out of university who are desperate to take on any job role. The culture is cliquey and you'll feel like you're in high school. Hire single mothers, more parents in general and people who are actually over 30.
What's going wrong and how can it be improved?
Everything is wrong with this company right to the very core. Toxic two faced culture, senior staff who are bullies, expected to work 12 hour days without any over time pay or time owed back, Scrap everything and start from scratch, but the company will never do that, their turnover is worst to date
What would you improve about your company's interview process?
You jump through hoops just to end up in a demoralising, boring, admin heavy job role. You go through 3 unnecessary stages where the senior staff (first red flag) ask you questions to try and catch you out and put you in the spot, it's very one sided, interviews need to be more conversational
Why do you feel undervalued and what would make you feel better about your compensation?
No one cares about free food or drinks. Staff are to work from 8 am-8pm every day then offer time back or actually pay them for over time. Salary is below industry standard and you're putting in a lot more hours than it states in your contract,otherwise you'll get screamed at for not completing work
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