Rakuten Marketing Employee Reviews
Out of 24 Rakuten Marketing employee reviews, 39% were positive. The remaining 61% were constructive reviews with the goal of helping Rakuten Marketing improve their work culture.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
The GM over the display business does not understand the concept of human capital.
They are 99th percentile in experience and professionalism. The best I've seen. That goes for middle managers and business leadership.
What does the leadership team need to get better at?
Scrap them, they rule with an iron fist. They don't know how to manage different people, constantly let you know they're superior and will always criticise you, never giving you constructive feedback. They stick together like a pack of wolves and have each other's back.
Aligning our products and marketing them.
Listening and learning from their employees. It's all fine and good to have your head in the clouds, but when it comes to the day-to-day, maybe listen to the people actually doing it.
New leadership has inherited some directors, sr directors, and VPs who have no business being in the positions they are in. They are blocking progress. Cleaning up the mess that was created by incompetent people. Providing an opportunity to be a part of the conversation / solution.
What is the best part about your compensation package?
They pay well below market value for sales and their commission plan is absolutely ridiculous.
Base pay.
Why do you feel undervalued and what would make you feel better about your compensation?
No one cares about free food or drinks. Staff are to work from 8 am-8pm every day then offer time back or actually pay them for over time. Salary is below industry standard and you're putting in a lot more hours than it states in your contract,otherwise you'll get screamed at for not completing work
The company likes to give shout outs. Who cares? The company likes to encourage you to work more to hit Q4 goals, leads you to believe you are hitting those goals, then turns around and cuts your bonus when it's time to reward employees. It's unfair. Not to mention I'm paid 15% under market.
What are some of the best things about your team?
There aren't any Team reviews of Rakuten Marketing yet.
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What do your coworkers need to improve and how could you work together better?
Have team building days, stop hiring young, desperate people just out of university who are desperate to take on any job role. The culture is cliquey and you'll feel like you're in high school. Hire single mothers, more parents in general and people who are actually over 30.
I literally can't think of a single thing. I really don't see any people issues here. Plenty of business problems to solve though.
What is most positive about the culture and environment at your company?
Open communication and cutting edge technology.
What needs to change to make the company culture better?
Management, if you look at reviews from 6 years ago to now you'll see that everyone dislikes the management. Nothing has changed. So it's worth having a turnover of 20+ each year in the London office alone just to keep a toxic senior staff team?
It's extremely difficult for a woman to get promoted or find a spot on the leadership team. Raising your hand or "leaning in" bears no fruit. Promotions seem to come to those who are willing to remain in the same position for 5 - 10 years.
What did you like most about the interview process?
It was tough. A lot of time between interview and start date.
Good follow-up and communication from HR.
What would you improve about your company's interview process?
You jump through hoops just to end up in a demoralising, boring, admin heavy job role. You go through 3 unnecessary stages where the senior staff (first red flag) ask you questions to try and catch you out and put you in the spot, it's very one sided, interviews need to be more conversational
What makes you most happy at work?
Using modern software development languages and system. Almost 100% freedom with learning new tech and applying it.
What's going wrong and how can it be improved?
Everything is wrong with this company right to the very core. Toxic two faced culture, senior staff who are bullies, expected to work 12 hour days without any over time pay or time owed back, Scrap everything and start from scratch, but the company will never do that, their turnover is worst to date
There is a lot to fix at Rakuten Marketing. Too many people were put in decision-making roles that shouldn't have been there in the first place. End result is poor customer service, promises we can't deliver on, outdated tech, nonsensical amounts of admin work, and poor succession planning.
What do you like best about your company?
Sometime free lunches, coffee, or breakfast.
What would you most like to see improved at your company?
Opportunities for advancement. Inclusion in the conversation, rather than being treated like a production worker (who has an advanced degree and years of experience.)