100
NPS
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Western Paper Distributors
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About Western Paper Distributors' Brand
Western Paper Distributors is a thriving, award-winning supplier of cleaning supplies and equipment, food service packaging, laundry and warewash solutions.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
5/5
Customer Service
Western Paper Distributors NPS
Western Paper Distributors's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Western Paper Distributors's customers would recommend using the product based on a scale of -100 to 100.
Western Paper Distributors Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Western Paper Distributors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Western Paper Distributors Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Western Paper Distributors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Western Paper Distributors Product Quality
4/5
Western Paper Distributors has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Western Paper Distributors Product Information
Western Paper Distributors’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.westernpaper.com
- Company Size
- 201-500 Employees
Industry
Warehousing
Western Paper Distributors Pricing
Western Paper Distributors ROI & Value For Money
2/5
Western Paper Distributors has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Western Paper Distributors Customer Service
5/5
Western Paper Distributors has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Western Paper Distributors's Customer Service
Address
11551 E 45th Avenue, Denver, CO 80239
Website
https://www.westernpaper.com
Phone Number
303-371-600
Western Paper Distributors as an Employer
2.9/5
Western Paper Distributors has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Western Paper Distributors
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Western Paper Distributors scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Western Paper Distributors would recommend the brand to a friend. ENPS measures how likely Western Paper Distributors employees would recommend working at Western Paper Distributors to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
