4G Clinical FAQs
4G Clinical's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 4 most popular questions 4G Clinical receives.
Frequently Asked Questions About 4G Clinical
No more digging through emails, all your tickets are in one place! You can submit a request to Client Excellence, update and review your existing tickets. The General Info section contains helpful guides.
Setting up your 4G Clinical Help Center Account
New to the 4G Clinical Help Center, click Sign In on the top right of the page.
The screen will display two options as shown below
Select Sign up to create your account for the 4G Help Center to enter your first ticket with Client Excellence.Please fill out the form below, and we'll send you a welcome email so you can verify your email address and sign in.
Have you received an email from Client Excellence with a ticket number? Select 'Get a Password' toreceive an email to get further instructions.
The 4G Clinical Help Center will allow you to view your study support tickets and add comments.
Sign Up; Enter your full name, your study email address/username, click to confirmI'mnot a robot and then click Sign up.
You will receive a welcome email to verify your account and sign in.
Returning to 4G Clinical Help Center
Click the Sign In button on the top right corner of the screen to open the Sign In window.
Enter your information and then click Sign In.
Once successfully Signed In click on Go to My Activities to access your tickets.
The General Info section contains helpful guides.
Signing Out of the 4G Clinical Help Center
In the top right corner of the screen click your name and select Sign out.
Trouble With Your Password
Need a new password, click Sign In at the top right of the page to open the Sign In page.Click Forgot My Password
Enter your email for your 4G Help Center account.
Go to your inbox to locate the forgot password email sent to you by the system. Follow the instructions in the email to reset your password. Login in with your new password.
View ArticlePlease see the list below for Toll Free Services available for each country to reach Client Excellence.
This service has been tested by our telco provider and is free when dialing from a landline within the country.
When dialing from mobile phone, please confirm special dialing instructions or "set up" requirements with the mobile provider.
Argentina
800 5858 3333
Australia
800 5858 3333
Austria
800 5353 0234
Belarus
80088771111
Belgium
800 5353 0234
Brazil
800 5858 3333
Bulgaria
800 8877 1111
Canada
855 299 3496
Chile
123 0020 1227
China
800 5858 3333
Colombia
800 5858 3333
Croatia
080 098 8972
Czech Republic
800 5353 0234
Denmark
800 5353 0234
Estonia
800 010 0705
Finland
800 5353 0234
France
800 916 513
Germany
800 5353 0234
Greece
800 1612 2030 472
Guam
855 299 3496
Hong Kong
800 5858 3333
Hungary
800 5353 0234
India
000 8000 401 270
Indonesia
0018030164374
Ireland
800 5353 0234
Israel
800 5353 0234
Italy
800 5353 0234
Japan
800 5858 3333
Latvia
800 8877 1111
Lithuania
880 033 427
Luxembourg
800 8877 1111
Mexico
180 0062 3507
Netherlands
800 5353 0234
New Zealand
800 5858 3333
Norway
800 5353 0234
Peru
080 078 994
Philippines
800 8877 1111
Poland
800 5353 0234
Portugal
800 5353 0234
Puerto Rico
855 299 3496
Romania
800 895 307
Russia
800 5353 0234
Saipan/Mariana Islands
855 299 3496
Serbia
800 190 259
Singapore
800 5858 3333
Slovakia
080 060 1341
Slovenia
800 5353 0234
South Africa
800 5353 0234
South Korea
800 5858 3333
Spain
800 5353 0234
Sweden
800 5353 0234
Switzerland
800 5353 0234
Taiwan
800 8877 1111
Thailand
800 8877 1111
Turkey
008 0014 2030 518
Ukraine
800 501 597
United ArabEmirates
800 018 0864
United Kingdom
800 5353 0234
US
855 299 3496
US Virgin Islands
855 299 3496
Venezuela
080 0136 2599
Vietnam
122 805 90
View ArticleWhat is Cobrowsing?
It is like screen sharing, but its limited to the browser.
There is NO download necessary to initiate this session and the 4G Client Excellence Support Associate will only have viewing rights to the 4G web pages. Meaning they can not see any other open websites or anything else on your computer.
What is the benefit of a Co-Browse session?
It allows the Associate to view your screen and to assist you with navigation and functionality questions while communicating over the phone or via chat.
How Do I Starta Co-Browse session with an Associate?
While in Prancer, you can click on Support on the right-hand side of the top menu and select the option to co-browse with support from the drop down. You can also click on the Co-Browse link from within the 4G Clinical Help Center page.
When done successfully a small pop-up window will present in the bottom of your screen containing a unique session code and a privacy message.
Provide the Co-browse session code highlighted in green to thesupport associate and they will begin to assist.
How to Close or Cancel a Co-Browse Session?
If you would like to cancel or close your session with support, please click on the x to close out and then a new message box will appear asking you to confirm.
Once this appears please click on stop to formally close out the session.
View ArticleCountry (Carrier)
Number to Dial
Universal International Freephone Number (UIFN) for Japan
800-5858-3333
Japan (NTT)
0033 + 010 + 800-5858-333
Japan (KDD)
001 + 010 + 800-5858-3333
Japan (Softbank)
0061 + 010 + 800-5858-3333
In-Country Operator:NTT
Dialing Format forUIFN: 010or0033 + 010 if not registered for carrier selection service or calling from a mobile phone
- End users ofNTTEast &NTTWest & local carriers in Japan (with the exception ofHikariDenwa) do not require users to register to make an international call forUIFNservices.
MOBILE:
- When dialing from a mobile phoneUIFNformat will be0033 + 010 +800-5858-3333.
-------------------------------------------------------------------------------------------------------------
In-Country operator:KDD
Dialing Format forUIFN: 010or 001+ 010 if not registered for carrier selection service
-No access fromIPPhones except fromKDDIIPPhones.
MOBILE:
- Mobile network access:NTTDocomo, Au (KDD) andSoftbank.
- Registration withKDDfrom mobile user is required withKDDIto get accessibility toUIFNfrom a mobile phone.
- When dialing from a mobile phone,UIFNdialing will be 001 + 010 +800-5858-3333.
--------------------------------------------------------------------------------------------------------------
In-Country operator:Softbank
Dialing Format forUIFN: 010or0061 + 010 if not registered for carrier selection service
-IPphones could restrictUIFNcalls
MOBILE:
-Mobile networks access:NTTDocomo, Au (KDD) andSoftbank.
When dialing from a mobile phoneUIFNformat will be 0061 + 010 + 800-5858-3333.
View Article
Working at 4G Clinical
4G Clinical's Competitors
Recently Asked Questions
- How's the leadership on the Engineering team at 72andSunny?
- Does Parallon Business Solutions have a volunteer program?
- How can I find my start and end date for employment?
- What makes you the most proud about working at Parallon Business Solutions?
- How long after an interview at Hygiena does it take to hear back?
Recent 4G Clinical Employee Reviews
- Very friendly and open-minded. People can listen to each other and when encountered some difficulties, they try to tackle them together. Flexible work style. Everyone works together with the same goal.
- Innovative product in growth pains. Motivated, international team with a tendency to siloing.
- Nice people and fun to work with.
- Engaged in the success of each employee and the company.
- It’s difficult for me to say whether it is still the case because I interviewed so long ago that I liked that I was interviewed by people that I would work with on a regular bas