Visibly enjoy working with each other and their teams.
"Open leadership" style. Complete accessibility and transparency. Smart!
Transparency! The Executive Team shares real data on financial performance, CSAT and employee sentiment ongoing.
Transparency + culture of teaching led by Paul by example
Selling what is possible to deliver with the resources and experience they have. Selling to retain the new business at any cost to the delivery team is not a scalable delivery methodology. They will never bring in a new resource to deliver complex projects and keep them for long.