42
eNPS Score
Q&A With Billtrust Employees
Work hard, play hard culture featuring friendly company competitions Training programs focused on the Billtrust Values and Competencies Casual dress code
How employees describe working at Billtrust
Feeling accomplished and making a difference
Great WLB Good benefit Clear vision Friendly environment
Its a team environment where your opinions and ideas are welcome
The current culture is amazing. I have loved how much this company cares about its employees and it's inclusivity.
Great place to be and grow
What it's like to work at Billtrust
- Billtrust employees generally work 9.0 hrs a day
- Employees at Billtrust report the work pace is comfortably fast
- 93% of Billtrust employees look forward to interacting with their team every day
- Billtrust employees most often take unlimited paid vacation and sick days each year
- 80% of Billtrust employees report they are happy with their work life balance
- Billtrust employees typically get valuable feedback on how to improve at work Every Week
- 86% of Billtrust employees call their work environment positive
Q&A With Billtrust Employees
IDX: 0 TOT: 55
Are your coworkers your friends or just coworkers?
Top Employee Response
Previously I would have said friends but the drastic dynamic change put everyone at odds.
Adversaries. Perpetuated by our fearless leader.
Early on yes, but the focus of leadership on the bottomline has driven out talent.
What do people at Billtrust think about the CEO? What do they do well and what can they improve?
Top Employee Response
Is directly responsible for the lack of direction. Let the people you have hired lead rather than cutting them off at their knees when they nudge you.
They believe he argues for his opinion to be right and doesn't have a longterm plan.
They think he has a big ego, is difficult to talk with, and plows ahead with his own way
How's the work life balance at Billtrust?
Top Employee Response
75% of the company there is no balance. Managers commit and you are expected to deliver no matter what. The other 25% are the lucky exceptions.
Poor. Expected to work as many hours as possible to achieve the bottomline.
Praised for those that work 60 hours a week.
If you could make changes, how would you improve the culture at Billtrust?
Unify the departments under the same goals rather than conflicting agendas.
Create unified goals rather than setting up departments to battle each other
Billtrust tends to move at the speed of light and not everyone has time to be as proactive as needed. Since there are a lot of top performers working here, many wish they had more time in the day to go beyond status quo.... so the improve we may need to spend more spend on workplace tools and add additional employees to help continue to keep a culture that goes above and beyond.
What's the company culture like at Billtrust?
Every man for themselves. Teamwork is a myth.
Open communication, top performance expected, fun and casual atmosphere in general, sense of urgency, not a lot of red tape.
How's the feedback proccess at Billtrust?
Laughable. Managers have to manage to be able to provide feedback.
There are annual performance reviews with informal feedback in between, 360 feedback
What unique perks and benefits does Billtrust provide?
If this was 1-2 years ago, I could list a good number of items. But as it stands today, whatever possible 'perk' getting highlighted is more often then not completely over shadowed by show stopping negative.
Open PTO, sabbatical policy, casual dress code, game room
How's the leadership on the Product team at Billtrust?
We just hired a new SVP of Product Strategy and we are looking forward to positive changes.
Ever changing and never last longer than a year or 2 due to upper management's need for control.
What part of Billtrust's business is growing fastest? What part is having difficulties?
Some of the new product features and initiatives are the quickest growing areas here. However, this is also a challenge because while we are always excited about new product offerings, marketing and selling them will take time so the ROI comes later.
Every aspect is growing which triggers all areas to be impacted negatively. We have people who do not know what they are doing who are the direct cause of said difficulties.
How's the vacation policy at Billtrust?
Billtrust has Open PTO which means you don't have to lose your vacation plans because you become ill or need to take off for unexpected reasons. There is also a one-month sabbatical offered after a certain number of years where you are paid and given a bonus to spend.
Open PTO. Sounds great but in numerous depts, is often abused and gossip about what each other is actually accomplishing compared to time off is typical.
How does Billtrust make decisions around promotions?
Billtrust is a meritocracy meaning we promote based on performance, not tenure.
Typically either its route 1 or 2. 1.) During the yearly review process where you are given a new title, a large number of new responsibilities, and no additional compensation OR 2.) You give your notice and/or threaten to leave if you aren't given a new title and compensation. #2 happens the most.
What's the interview process like at Billtrust?
While the interview process isn't short, it allows a candidate to get to know the key people they'll be working with every day. It includes phone and face to face interviews as well as a personality assessment.
Quite weak and lacks originality.
Do you see coworkers typically caring about the work they do?
Top Employee Response
As of late due to out of touch management, not so much.
Yes people here do seem to care and those that don't usually leave.
are people you work with creative types? Or no?
Some are but not every person at Billtrust needs to be creative- some need to be highly analytical or methodical.
Some of them.
Do you have team outings? are they fun?
Top Employee Response
No. Our leader doesn't know how to budget so there is nothing left for them.
Yes we do lunches, team-building events, golf, bowling and other fun events. They are quite fun.
Are you struggling to find people who want to work at your company?
No, the company has a strong offer acceptance rate. Sometimes it is just a matter of explaining who we are and what we do since we are smaller and less well-known.
More like keep them. They are wowed by bells and whistles then leave because they now see the writing on the wall.
How helpful was your Product team when you were first hired at Billtrust?
Great for training and onboarding
What skills do you need to be successful in the Product department at Billtrust?
Top Employee Response
Thick skinned, navigating egos, patience to repeat yourself
How are layoffs handled in the Product department at Billtrust?
As surprises and with little details
How often do promotions happen at Billtrust?
Yearly and seems to be only if you are Type A and more bulldog style personality
What are the most important soft skills I need to be successful at Billtrust?
Navigating the political and ego environment
What perk or benefit should Billtrust have?
work remotely, feed employees
What is the best advice you could give someone during their first month at Billtrust?
Listen more and be aware of the political play people do
How much and how often do raises happen at Billtrust?
Once annually (just started in 2017) from 1%-3%
What's the pay like for Product roles at Billtrust?
Pathetically low. Don't let the bells and whistles cloud your view, bonuses never happen because goals are rarely if ever met due to constant direction changes.
Curious about what work's like at Billtrust?
Anonymously Ask Billtrust Employees Any Question
Should I work at Billtrust?
59% of Billtrust employees would encourage their friends to become coworkers, whereas 24% are neutral and 17% would not recommend working at Billtrust to their friends.
| 59% | Promoters |
|---|---|
| 24% | Passive |
| 17% | Detractors |
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Recently Asked Questions about working at Billtrust
- How helpful was your Product team when you were first hired at Billtrust?
- What skills do you need to be successful in the Product department at Billtrust?
- How are layoffs handled in the Product department at Billtrust?
- How often do promotions happen at Billtrust?
- What are the most important soft skills I need to be successful at Billtrust?