Billtrust Employee Reviews
Out of 130 Billtrust employee reviews, 95% were positive. The remaining 5% were constructive reviews with the goal of helping Billtrust improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Billtrust compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 0% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
They have clear growth plans and communicate it regularly with employees. Creativity is encouraged and executives support new ideas
Communicative and open about their plans and the future of the company
They are transparent and accessible.
They really do listen to employees
Always willingbto go above and beyond
What does the leadership team need to get better at?
Understanding what it takes to make their ideas a reality. You can't layoff most of a department not want to spend $ on resources and expect the same amount of work.
Actually follow the core company values. Saying it and doing it are 2 different things. No sacred cows is a joke.
What is the best part about your compensation package?
Open PTO and 401k match
Open PTO and competitive wages.
The health benefits are amaZing
The pay is competitive and the medical benefits are top notch.
Review from Customer Support Dept
Nice uncapped earning potential under vurrent structure
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of Billtrust yet.
Be the first to contribute a review.
What are some of the best things about your team?
Supportive One big family Helpful when need to cover eachother
Nice smart people all open to working collaboratively
We work together efficiently and genuinely like each other.
We handle the issues together and give support and assistance when needed.
Review from Customer Support Dept
Competivness and willingness to help
What do your coworkers need to improve and how could you work together better?
Actually work together as a TEAM rather than as individual teams that don't care about the common goal.
What is most positive about the culture and environment at your company?
The core values of this company enforce a positive work/life balance and make you feel as if your family comes first (which they do).
Get it done attitude no matter the time
Employees are not micro managed
Community, teamwork, and values are all positive
Review from Customer Support Dept
There is a sense of freedom and trust that I had not experienced with my previous company. Employees get their work done without having to detail what they are doing every minute of each day.
What needs to change to make the company culture better?
Stop hiding the truth. As one of the core values says; fix the problem, not the blame. How about you try it so you don't have to see long time employees continue to leave.
What did you like most about the interview process?
They communicated and I enjoyed meeting various levels of staff
I met with several different people which gave me a good overview of the company.
The willingness to be laid back and candid.
I enjoyed meeting and interviewing with several people when I came to the office. Everyone was extremely welcoming and their positive remarks about Billtrust gave me great confidence in my decision to accept their offer.
What would you improve about your company's interview process?
There aren't any Interviews reviews of Billtrust yet.
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What makes you most happy at work?
Feeling accomplished and making a difference
The company culture. It's a positive environment.
Knowing I am more than just an employee to the company and my manager.
Being successful with the team and our customers.
Review from Customer Support Dept
I have great pride in Billtrust and what I do here...knowing I am part of something special makes me happy.
What's going wrong and how can it be improved?
Care more about the employees rather than just the bottom line. Get rid of the managers and c-level leaders who are destroying the culture in an effort to hit numbers. Just hitting numbers shouldn't be the only way to grade. Stop the gas lighting!