-72
NPS
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A&A GenPro, Inc.
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About A&A GenPro, Inc. Brand
GenPro is a full service generator company that Sell Cummins (2016 Largest), Kohler, and Generac generators for both homes and businesses.
Brand at a Glance
54%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
A&A GenPro, Inc. NPS
A&A GenPro, Inc.'s Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether A&A GenPro, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
A&A GenPro, Inc. Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
A&A GenPro, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Mar 2021 -33 | Mar 2021 | -33 |
Apr 2021 -50 | Apr 2021 | -50 |
Dec 2021 -67 | Dec 2021 | -67 |
Jul 2024 -71 | Jul 2024 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A&A GenPro, Inc. NPS by Gender
A&A GenPro, Inc.'s NPS was rated -60 by Male customers on Comparably.
Male
-60
A&A GenPro, Inc.'s NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
A&A GenPro, Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
A&A GenPro, Inc. Customer Reviews
Out of the 2 A&A GenPro, Inc. customer reviews 0 were positive and 2 were constructive. A&A GenPro, Inc. customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
A&A GenPro, Inc. Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of A&A GenPro, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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A&A GenPro, Inc. Customer Loyalty Score by Gender
A&A GenPro, Inc.'s Customer Loyalty score was rated 28 by Male customers on Comparably.
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Male
28%
Yes
Female
N/A
Yes
A&A GenPro, Inc. Product Quality
2.1/5
A&A GenPro, Inc. has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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A&A GenPro, Inc. Product Information
A&A GenPro, Inc.’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.aagenpro.com
- Company Size
- 1-10 Employees
Industry
Construction
Quick Insights into A&A GenPro, Inc. Product Quality
A&A GenPro, Inc.'s Product Quality score was rated highest by Male customers.
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Ranked A&A GenPro, Inc. Product Quality the Highest
A&A GenPro, Inc. Product Quality Score by Gender
A&A GenPro, Inc.'s Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of A&A GenPro, Inc..
Male
1.5/5
Female
N/A
A&A GenPro, Inc. Pricing
A&A GenPro, Inc. ROI & Value For Money
2.1/5
A&A GenPro, Inc. has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into A&A GenPro, Inc. ROI
A&A GenPro, Inc.'s ROI score was rated highest by Male customers.
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Ranked A&A GenPro, Inc. ROI the Highest
A&A GenPro, Inc. ROI Score by Gender
A&A GenPro, Inc.'s ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
A&A GenPro, Inc. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
A&A GenPro, Inc. Customer Service
2/5
A&A GenPro, Inc. has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About A&A GenPro, Inc.'s Customer Service
Address
2870 Gessner dr. Suite C14, Houston, TX 77080
Website
http://www.aagenpro.com
Phone Number
713-830-3280
A&A GenPro, Inc.'s Social Links
Quick Insights into A&A GenPro, Inc. Customer Service
A&A GenPro, Inc.'s Customer Service score was rated highest by Male customers.
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Ranked A&A GenPro, Inc. Customer Service the Highest
A&A GenPro, Inc. Customer Service Score by Gender
A&A GenPro, Inc.'s Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of A&A GenPro, Inc..
Male
1.5/5
Female
N/A
A&A GenPro, Inc. as an Employer
3.7/5
A&A GenPro, Inc. has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
A&A GenPro, Inc. scored a -72 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of A&A GenPro, Inc. would recommend the brand to a friend. ENPS measures how likely A&A GenPro, Inc. employees would recommend working at A&A GenPro, Inc. to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
