-34
NPS
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A4D
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About A4D's Brand
A4D personalization engine takes each user and creates a custom path of related products for them.
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
A4D NPS
A4D's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether A4D's customers would recommend using the product based on a scale of -100 to 100.
A4D Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
A4D NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Jul 2021 -33 | Jul 2021 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A4D Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of A4D users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
A4D Product Quality
2.2/5
A4D has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock A4D's overall Product Quality score rated by its users and customers.
A4D Product Information
A4D’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.a4d.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
A4D Pricing
A4D ROI & Value For Money
1.5/5
A4D has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock A4D's overall ROI score rated by its users and customers.
A4D Customer Satisfaction (CSAT)
A4D Customer Satisfaction (CSAT) Score
100 / 100
A4D has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
A4D Customer Service
1.5/5
A4D has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock A4D's overall Customer Service score rated by its users and customers.
About A4D's Customer Service
Address
6965 El Camino Real, 105-441, Carlsbad, CA
Website
http://www.a4d.com
Phone Number
(760) 888-0229
A4D as an Employer
4.2/5
A4D has a 4.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
A4D scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of A4D would recommend the brand to a friend. ENPS measures how likely A4D employees would recommend working at A4D to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
