34
NPS
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AAA Arizona
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About AAA Arizona's Brand
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
AAA Arizona NPS
AAA Arizona's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether AAA Arizona's customers would recommend using the product based on a scale of -100 to 100.
AAA Arizona Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
AAA Arizona NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Nov 2024 33 | Nov 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AAA Arizona Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of AAA Arizona users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AAA Arizona Product Quality
3.6/5
AAA Arizona has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock AAA Arizona's overall Product Quality score rated by its users and customers.
AAA Arizona Product Information
AAA Arizona’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.az.aaa.com
- Company Size
- 1,001-5,000 Employees
AAA Arizona Pricing
AAA Arizona ROI & Value For Money
3.6/5
AAA Arizona has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock AAA Arizona's overall ROI score rated by its users and customers.
AAA Arizona Customer Satisfaction (CSAT)
AAA Arizona Customer Satisfaction (CSAT) Score
66 / 100
AAA Arizona has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AAA Arizona Customer Service
3.6/5
AAA Arizona has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock AAA Arizona's overall Customer Service score rated by its users and customers.
About AAA Arizona's Customer Service
Website
http://www.az.aaa.com
AAA Arizona as an Employer
Consumer vs. Employees
AAA Arizona scored a 34 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of AAA Arizona would recommend the brand to a friend. ENPS measures how likely AAA Arizona employees would recommend working at AAA Arizona to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
