17
NPS
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ABC Companies
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About ABC Companies' Brand
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
ABC Companies NPS
ABC Companies's Net Promoter Score (NPS) is a 17 with 35% Promoters, 47% Passives, and 18% Detractors. Net Promoter Score tracks whether ABC Companies's customers would recommend using the product based on a scale of -100 to 100.
ABC Companies Overall NPS
| 35% | Promoters |
|---|---|
| 47% | Passives |
| 18% | Detractors |
ABC Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 20 | Mar 2022 | 20 |
Apr 2022 17 | Apr 2022 | 17 |
Nov 2022 -1 | Nov 2022 | -1 |
Jan 2023 12 | Jan 2023 | 12 |
Feb 2023 11 | Feb 2023 | 11 |
Oct 2023 10 | Oct 2023 | 10 |
Dec 2023 18 | Dec 2023 | 18 |
Feb 2024 24 | Feb 2024 | 24 |
Mar 2024 15 | Mar 2024 | 15 |
Apr 2024 20 | Apr 2024 | 20 |
Dec 2024 18 | Dec 2024 | 18 |
Jan 2026 18 | Jan 2026 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABC Companies NPS by Gender
ABC Companies's NPS was rated -33 by Male customers on Comparably.
Male
-33
ABC Companies's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
ABC Companies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ABC Companies NPS by Usage
ABC Companies's NPS was rated 0 points by customers who have used ABC Companies's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
ABC Companies Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of ABC Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ABC Companies Customer Loyalty Score by Gender
ABC Companies's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
ABC Companies Customer Loyalty Score by Usage
ABC Companies's Customer Loyalty score was rated 100% by customers who have used ABC Companies's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ABC Companies Product Quality
3.7/5
ABC Companies has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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ABC Companies Product Information
ABC Companies’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into ABC Companies Product Quality
ABC Companies's Product Quality score was rated highest by Male customers.
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Ranked ABC Companies Product Quality the Highest
ABC Companies Product Quality Score by Gender
ABC Companies's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ABC Companies.
Male
3.5/5
Female
N/A
ABC Companies Product Quality Score by Usage
ABC Companies's Product Quality score was rated 3.1 stars by customers who have used ABC Companies's products/services for Over 10 Years.
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ABC Companies Pricing
ABC Companies ROI & Value For Money
3.2/5
ABC Companies has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into ABC Companies ROI
ABC Companies's ROI score was rated highest by Male customers.
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Ranked ABC Companies ROI the Highest
ABC Companies ROI Score by Gender
ABC Companies's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
ABC Companies ROI Score by Usage
ABC Companies's ROI score was rated 3 stars by customers who have used ABC Companies's products/services for Over 10 Years.
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ABC Companies Customer Satisfaction (CSAT)
ABC Companies Customer Satisfaction (CSAT) Score
79 / 100
ABC Companies has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
50%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ABC Companies Customer Satisfaction
ABC Companies's Customer Satisfaction score was rated highest by customers who have used ABC Companies's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked ABC Companies' Customer Satisfaction.
Ranked ABC Companies Customer Satisfaction the Highest
ABC Companies Customer Satisfaction Score by Usage
ABC Companies's Customer Satisfaction score was rated 67 points by customers who have used ABC Companies's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ABC Companies Customer Service
3.5/5
ABC Companies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About ABC Companies's Customer Service
Website
https://www.abc-companies.com/
Quick Insights into ABC Companies Customer Service
ABC Companies's Customer Service score was rated highest by Male customers.
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Ranked ABC Companies Customer Service the Highest
ABC Companies Customer Service Score by Gender
ABC Companies's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ABC Companies.
Male
3.3/5
Female
N/A
ABC Companies Customer Service Score by Usage
ABC Companies's Customer Service score was rated 3.3 stars by customers who have used ABC Companies's products/services for Over 10 Years.
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ABC Companies as an Employer
3.3/5
ABC Companies has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
ABC Companies scored a 17 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of ABC Companies would recommend the brand to a friend. ENPS measures how likely ABC Companies employees would recommend working at ABC Companies to a friend.
Net Promoter Score
17
NPS Score
| 35% | Promoters |
|---|---|
| 47% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 33% | Promoters |
|---|---|
| 26% | Passive |
| 41% | Detractors |
