6
NPS
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ABM Industries
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About ABM Industries' Brand
ABM Industries Incorporated (ABM) is a provider of integrated facility solutions.
Brand at a Glance
67%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
ABM Industries CMO
ABM Industries NPS
ABM Industries's Net Promoter Score (NPS) is a 6 with 46% Promoters, 14% Passives, and 40% Detractors. Net Promoter Score tracks whether ABM Industries's customers would recommend using the product based on a scale of -100 to 100.
ABM Industries Overall NPS
| 46% | Promoters |
|---|---|
| 14% | Passives |
| 40% | Detractors |
ABM Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 2 | Mar 2024 | 2 |
Apr 2024 1 | Apr 2024 | 1 |
May 2024 1 | May 2024 | 1 |
Jun 2024 2 | Jun 2024 | 2 |
Jul 2024 4 | Jul 2024 | 4 |
Aug 2024 4 | Aug 2024 | 4 |
Oct 2024 5 | Oct 2024 | 5 |
Dec 2024 7 | Dec 2024 | 7 |
Jan 2025 4 | Jan 2025 | 4 |
Feb 2025 6 | Feb 2025 | 6 |
Mar 2025 4 | Mar 2025 | 4 |
Apr 2025 6 | Apr 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABM Industries NPS by Gender
Male customers rated ABM Industries's NPS 1 points higher than Female customers.
Male
-33
ABM Industries's NPS was rated -33 by Male customers on Comparably.
25%
Promoters
17%
Passives
58%
Detractors
Female
-34
ABM Industries's NPS was rated -34 by Female customers on Comparably.
22%
Promoters
22%
Passives
56%
Detractors
ABM Industries NPS by Ethnicity
ABM Industries's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino -67 | Hispanic or Latino | -67 |
African American/Black -33 | African American/Black | -33 |
Native American -34 | Native American | -34 |
ABM Industries NPS by Age
ABM Industries's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
ABM Industries NPS by Usage
ABM Industries's NPS was rated the highest by customers who have used ABM Industries's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 10 | Less than 1 Year | 10 |
1 to 2 Years -28 | 1 to 2 Years | -28 |
2 to 5 Years -33 | 2 to 5 Years | -33 |
Over 10 Years -100 | Over 10 Years | -100 |
ABM Industries Customer Reviews
Out of the 2 ABM Industries customer reviews 2 were positive and 0 were constructive. ABM Industries customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ABM Industries Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of ABM Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ABM Industries Customer Loyalty Score by Gender
Male customers rated ABM Industries's Customer Loyalty score 35% higher than Female customers.
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Male
85%
Yes
Female
50%
Yes
ABM Industries Customer Loyalty Score by Ethnicity
ABM Industries's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ABM Industries.
70
out of 100
Caucasian
100
out of 100
Hispanic or Latino
40
out of 100
African American/Black
70
out of 100
Native American
ABM Industries Customer Loyalty Score by Age
ABM Industries's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ABM Industries.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 85% | 26-30 | 85% |
36-40 28% | 36-40 | 28% |
41-45 100% | 41-45 | 100% |
ABM Industries Customer Loyalty Score by Usage
ABM Industries's Customer Loyalty score was rated the highest by customers who have used ABM Industries's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ABM Industries Customer Loyalty Score by Industry
ABM Industries's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ABM Industries Product Quality
3/5
ABM Industries has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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ABM Industries Product Information
ABM Industries’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ABM Industries's product the highest.
- Website
- http://abm.com
- Company Size
- 10,000+ Employees
Industry
Tech
Real Estate
Quick Insights into ABM Industries Product Quality
ABM Industries's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used ABM Industries's products/services for Over 10 Years.
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Ranked ABM Industries Product Quality the Highest
Ranked ABM Industries Product Quality the Lowest
ABM Industries Product Quality Score by Gender
Male customers rated ABM Industries's Product Quality score 0.1 stars higher than Female customers.
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Male
2.4/5
Female
2.3/5
ABM Industries Product Quality Score by Ethnicity
ABM Industries's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ABM Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.8 | African American/Black | 2.8 |
Native American 2.6 | Native American | 2.6 |
ABM Industries Product Quality Score by Age
ABM Industries's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ABM Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
36-40 3 | 36-40 | 3 |
41-45 1.6 | 41-45 | 1.6 |
ABM Industries Product Quality Score by Usage
ABM Industries's Product Quality score was rated the highest by customers who have used ABM Industries's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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ABM Industries Product Quality Score by Industry
ABM Industries's Product Quality score was rated 3.1 stars by both Aerospace and Aviation and Tech industry customers.
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ABM Industries Pricing
ABM Industries ROI & Value For Money
3.1/5
ABM Industries has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ABM Industries' overall ROI score rated by its users and customers.
ABM Industries Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from ABM Industries.
Quick Insights into ABM Industries ROI
ABM Industries's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used ABM Industries's products/services for Over 10 Years.
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Ranked ABM Industries ROI the Highest
Ranked ABM Industries ROI the Lowest
ABM Industries ROI Score by Gender
Male customers rated ABM Industries's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ABM Industries.
Male
2.4/5
Female
2/5
ABM Industries ROI Score by Ethnicity
ABM Industries's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ABM Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.5 | African American/Black | 2.5 |
Native American 2.8 | Native American | 2.8 |
ABM Industries ROI Score by Age
ABM Industries's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ABM Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.7 | 26-30 | 2.7 |
36-40 2.8 | 36-40 | 2.8 |
41-45 1.7 | 41-45 | 1.7 |
ABM Industries ROI Score by Usage
ABM Industries's ROI score was rated the highest by customers who have used ABM Industries's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ABM Industries ROI Score by Industry
ABM Industries's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ABM Industries Customer Satisfaction (CSAT)
ABM Industries Customer Satisfaction (CSAT) Score
51 / 100
ABM Industries has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
15%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ABM Industries Customer Satisfaction
ABM Industries's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used ABM Industries's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked ABM Industries' Customer Satisfaction.
Ranked ABM Industries Customer Satisfaction the Highest
Ranked ABM Industries Customer Satisfaction the Lowest
ABM Industries Customer Satisfaction Score by Gender
Male customers rated ABM Industries's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ABM Industries.
36 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 55% |
28 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 58% |
ABM Industries Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ABM Industries' Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
CSAT according to Hispanic or Latino
ABM Industries' Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ABM Industries.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
ABM Industries' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ABM Industries.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Native American
ABM Industries' Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ABM Industries.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
ABM Industries Customer Satisfaction Score by Age
ABM Industries's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ABM Industries.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 25% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 25% |
ABM Industries Customer Satisfaction Score by Usage
ABM Industries's Customer Satisfaction score was rated the highest by customers who have used ABM Industries's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ABM Industries Customer Satisfaction Score by Industry
ABM Industries's Customer Satisfaction score was rated 66 points by both Aerospace and Aviation and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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"score": 66,
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"scoreLabel": 66
},
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}ABM Industries Customer Service
3/5
ABM Industries has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock ABM Industries' overall Customer Service score rated by its users and customers.
About ABM Industries's Customer Service
Address
New York City, NY 551
Website
http://abm.com
Phone Number
(866) 678-0783
Quick Insights into ABM Industries Customer Service
ABM Industries's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used ABM Industries's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked ABM Industries' Customer Service score.
Ranked ABM Industries Customer Service the Highest
Ranked ABM Industries Customer Service the Lowest
ABM Industries Customer Service Score by Gender
Male customers rated ABM Industries's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ABM Industries.
Male
2.3/5
Female
2/5
ABM Industries Customer Service Score by Ethnicity
ABM Industries's Customer Service score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ABM Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.5 | African American/Black | 2.5 |
Native American 2.8 | Native American | 2.8 |
ABM Industries Customer Service Score by Age
ABM Industries's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ABM Industries.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
36-40 2.8 | 36-40 | 2.8 |
41-45 1.6 | 41-45 | 1.6 |
ABM Industries Customer Service Score by Usage
ABM Industries's Customer Service score was rated the highest by customers who have used ABM Industries's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ABM Industries Customer Service Score by Industry
ABM Industries's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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ABM Industries as an Employer
2.5/5
ABM Industries has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
ABM Industries scored a 6 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of ABM Industries would recommend the brand to a friend. ENPS measures how likely ABM Industries employees would recommend working at ABM Industries to a friend.
Net Promoter Score
6
NPS Score
| 46% | Promoters |
|---|---|
| 14% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 32% | Promoters |
|---|---|
| 17% | Passive |
| 51% | Detractors |
