3
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ABN AMRO
Marketing or Exec? Claim Your Free Account
About ABN AMRO's Brand
ABN AMRO is an all-around Dutch banking institution serving retail, private and commercial banking clients in the Netherlands and worldwide.
Brand at a Glance
93%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
ABN AMRO NPS
ABN AMRO's Net Promoter Score (NPS) is a 3 with 43% Promoters, 17% Passives, and 40% Detractors. Net Promoter Score tracks whether ABN AMRO's customers would recommend using the product based on a scale of -100 to 100.
ABN AMRO Overall NPS
| 43% | Promoters |
|---|---|
| 17% | Passives |
| 40% | Detractors |
ABN AMRO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -7 | Aug 2023 | -7 |
Sep 2023 -12 | Sep 2023 | -12 |
Oct 2023 -10 | Oct 2023 | -10 |
Nov 2023 -9 | Nov 2023 | -9 |
Jan 2024 -8 | Jan 2024 | -8 |
Mar 2024 -11 | Mar 2024 | -11 |
Apr 2024 -7 | Apr 2024 | -7 |
Oct 2024 -3 | Oct 2024 | -3 |
Nov 2024 -1 | Nov 2024 | -1 |
Mar 2025 -4 | Mar 2025 | -4 |
Oct 2025 0 | Oct 2025 | 0 |
Dec 2025 2 | Dec 2025 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABN AMRO NPS by Gender
Male customers rated ABN AMRO's NPS 48 points higher than Female customers.
Male
28
ABN AMRO's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
-20
ABN AMRO's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
ABN AMRO NPS by Ethnicity
ABN AMRO's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Other 0 | Other | 0 |
ABN AMRO NPS by Age
ABN AMRO's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
ABN AMRO NPS by Usage
ABN AMRO's NPS was rated -17 points by customers who have used ABN AMRO's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -17 | Over 10 Years | -17 |
ABN AMRO Customer Reviews
Out of the 3 ABN AMRO customer reviews 2 were positive and 1 was constructive. ABN AMRO customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ABN AMRO Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of ABN AMRO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ABN AMRO Customer Loyalty Score by Gender
Female customers rated ABN AMRO's Customer Loyalty score 13% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ABN AMRO.
Male
87%
Yes
Female
100%
Yes
ABN AMRO Customer Loyalty Score by Ethnicity
ABN AMRO's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ABN AMRO.
100
out of 100
Caucasian
82
out of 100
Other
ABN AMRO Customer Loyalty Score by Age
ABN AMRO's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ABN AMRO.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
66+ 70% | 66+ | 70% |
ABN AMRO Customer Loyalty Score by Usage
ABN AMRO's Customer Loyalty score was rated 85% by customers who have used ABN AMRO's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ABN AMRO Customer Loyalty Score by Industry
ABN AMRO's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ABN AMRO Product Quality
3.6/5
ABN AMRO has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ABN AMRO's overall Product Quality score rated by its users and customers.
ABN AMRO Product Information
ABN AMRO’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated ABN AMRO's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Quick Insights into ABN AMRO Product Quality
ABN AMRO's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked ABN AMRO's Product Quality.
Ranked ABN AMRO Product Quality the Highest
Ranked ABN AMRO Product Quality the Lowest
ABN AMRO Product Quality Score by Gender
Male customers rated ABN AMRO's Product Quality score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ABN AMRO.
Male
4.2/5
Female
3/5
ABN AMRO Product Quality Score by Ethnicity
ABN AMRO's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ABN AMRO.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 3.9 | Other | 3.9 |
ABN AMRO Product Quality Score by Age
ABN AMRO's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ABN AMRO.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
66+ 1.5 | 66+ | 1.5 |
ABN AMRO Product Quality Score by Usage
ABN AMRO's Product Quality score was rated 2.9 stars by customers who have used ABN AMRO's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ABN AMRO Product Quality Score by Industry
ABN AMRO's Product Quality score was rated 4.1 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ABN AMRO Pricing
ABN AMRO ROI & Value For Money
3.4/5
ABN AMRO has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ABN AMRO's overall ROI score rated by its users and customers.
ABN AMRO Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into ABN AMRO ROI
ABN AMRO's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked ABN AMRO's ROI score.
Ranked ABN AMRO ROI the Highest
Ranked ABN AMRO ROI the Lowest
ABN AMRO ROI Score by Gender
Male customers rated ABN AMRO's ROI score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ABN AMRO.
Male
4/5
Female
2.6/5
ABN AMRO ROI Score by Ethnicity
ABN AMRO's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ABN AMRO.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 3.7 | Other | 3.7 |
ABN AMRO ROI Score by Age
ABN AMRO's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ABN AMRO.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
66+ 1.5 | 66+ | 1.5 |
ABN AMRO ROI Score by Usage
ABN AMRO's ROI score was rated 2.7 stars by customers who have used ABN AMRO's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ABN AMRO ROI Score by Industry
ABN AMRO's ROI score was rated 3.7 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ABN AMRO Customer Satisfaction (CSAT)
ABN AMRO Customer Satisfaction (CSAT) Score
58 / 100
ABN AMRO has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
33%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ABN AMRO Customer Satisfaction
ABN AMRO's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked ABN AMRO's Customer Satisfaction.
Ranked ABN AMRO Customer Satisfaction the Highest
Ranked ABN AMRO Customer Satisfaction the Lowest
ABN AMRO Customer Satisfaction Score by Gender
Male customers rated ABN AMRO's Customer Satisfaction score 40 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ABN AMRO.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
ABN AMRO Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ABN AMRO's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ABN AMRO.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Other
ABN AMRO's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ABN AMRO.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
ABN AMRO Customer Satisfaction Score by Age
ABN AMRO's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ABN AMRO.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 66+ | 0% |
ABN AMRO Customer Satisfaction Score by Usage
ABN AMRO's Customer Satisfaction score was rated 40 points by customers who have used ABN AMRO's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ABN AMRO Customer Satisfaction Score by Industry
ABN AMRO's Customer Satisfaction score was rated 67 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "ABN AMRO Customer Satisfaction Score by Industry",
"text": "ABN AMRO's Customer Satisfaction score was rated 67 points by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "ABN AMRO's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}ABN AMRO Customer Service
3.6/5
ABN AMRO has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ABN AMRO's overall Customer Service score rated by its users and customers.
About ABN AMRO's Customer Service
Address
Gustav Mahlerlaan 10, Amsterdam, MO
Website
http://www.abnamro.com/en/index.html
Quick Insights into ABN AMRO Customer Service
ABN AMRO's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked ABN AMRO's Customer Service score.
Ranked ABN AMRO Customer Service the Highest
Ranked ABN AMRO Customer Service the Lowest
ABN AMRO Customer Service Score by Gender
Male customers rated ABN AMRO's Customer Service score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ABN AMRO.
Male
3.9/5
Female
2.7/5
ABN AMRO Customer Service Score by Ethnicity
ABN AMRO's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ABN AMRO.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 3.7 | Other | 3.7 |
ABN AMRO Customer Service Score by Age
ABN AMRO's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ABN AMRO.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
66+ 1.5 | 66+ | 1.5 |
ABN AMRO Customer Service Score by Usage
ABN AMRO's Customer Service score was rated 2.8 stars by customers who have used ABN AMRO's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ABN AMRO Customer Service Score by Industry
ABN AMRO's Customer Service score was rated 3.7 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ABN AMRO as an Employer
4.1/5
ABN AMRO has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ABN AMRO scored a 3 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of ABN AMRO would recommend the brand to a friend. ENPS measures how likely ABN AMRO employees would recommend working at ABN AMRO to a friend.
Net Promoter Score
3
NPS Score
| 43% | Promoters |
|---|---|
| 17% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 39% | Promoters |
|---|---|
| 18% | Passive |
| 43% | Detractors |
