9
NPS
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Acadia Healthcare
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About Acadia Healthcare's Brand
Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral
Brand at a Glance
63%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Acadia Healthcare NPS
Acadia Healthcare's Net Promoter Score (NPS) is a 9 with 46% Promoters, 17% Passives, and 37% Detractors. Net Promoter Score tracks whether Acadia Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Acadia Healthcare Overall NPS
| 46% | Promoters |
|---|---|
| 17% | Passives |
| 37% | Detractors |
Acadia Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 10 | Jul 2023 | 10 |
Sep 2023 15 | Sep 2023 | 15 |
Nov 2023 9 | Nov 2023 | 9 |
Apr 2024 9 | Apr 2024 | 9 |
Jun 2024 4 | Jun 2024 | 4 |
Aug 2024 -1 | Aug 2024 | -1 |
Feb 2025 4 | Feb 2025 | 4 |
Apr 2025 8 | Apr 2025 | 8 |
Jun 2025 7 | Jun 2025 | 7 |
Sep 2025 10 | Sep 2025 | 10 |
Feb 2026 6 | Feb 2026 | 6 |
Apr 2026 9 | Apr 2026 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acadia Healthcare NPS by Gender
Male customers rated Acadia Healthcare's NPS 107 points higher than Female customers.
Male
67
Acadia Healthcare's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
-40
Acadia Healthcare's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Acadia Healthcare NPS by Ethnicity
Acadia Healthcare's NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
Acadia Healthcare NPS by Age
Acadia Healthcare's NPS was rated 20 points by customers ages 36-40 on Comparably.
Acadia Healthcare NPS by Usage
Acadia Healthcare's NPS was rated 28 points by customers who have used Acadia Healthcare's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
Acadia Healthcare Customer Reviews
Out of the 3 Acadia Healthcare customer reviews 2 were positive and 1 was constructive. Acadia Healthcare customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Acadia Healthcare Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Acadia Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acadia Healthcare Customer Loyalty Score by Gender
Male customers rated Acadia Healthcare's Customer Loyalty score 54% higher than Female customers.
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Male
100%
Yes
Female
46%
Yes
Acadia Healthcare Customer Loyalty Score by Ethnicity
Acadia Healthcare's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Acadia Healthcare.
55
out of 100
Caucasian
Acadia Healthcare Customer Loyalty Score by Age
Acadia Healthcare's Customer Loyalty score was rated 82% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Acadia Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 82% | 36-40 | 82% |
Acadia Healthcare Customer Loyalty Score by Usage
Acadia Healthcare's Customer Loyalty score was rated 74% by customers who have used Acadia Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Acadia Healthcare Customer Loyalty Score by Industry
Acadia Healthcare's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Acadia Healthcare Product Quality
3.5/5
Acadia Healthcare has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Acadia Healthcare Product Information
Acadia Healthcare’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Acadia Healthcare's product the highest.
- Website
- http://acadiahealthcare.com
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Acadia Healthcare Product Quality
Acadia Healthcare's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Acadia Healthcare Product Quality the Highest
Ranked Acadia Healthcare Product Quality the Lowest
Acadia Healthcare Product Quality Score by Gender
Male customers rated Acadia Healthcare's Product Quality score 1.3 stars higher than Female customers.
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Male
4.3/5
Female
3/5
Acadia Healthcare Product Quality Score by Ethnicity
Acadia Healthcare's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Acadia Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Acadia Healthcare Product Quality Score by Age
Acadia Healthcare's Product Quality score was rated 3.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Acadia Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
Acadia Healthcare Product Quality Score by Usage
Acadia Healthcare's Product Quality score was rated 3.8 stars by customers who have used Acadia Healthcare's products/services for Less than 1 Year.
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Acadia Healthcare Product Quality Score by Industry
Acadia Healthcare's Product Quality score was rated 4 stars by Healthcare, Hospitals and Medicine industry customers.
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Acadia Healthcare Pricing
Acadia Healthcare ROI & Value For Money
3.4/5
Acadia Healthcare has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Acadia Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Acadia Healthcare ROI
Acadia Healthcare's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Acadia Healthcare ROI the Highest
Ranked Acadia Healthcare ROI the Lowest
Acadia Healthcare ROI Score by Gender
Male customers rated Acadia Healthcare's ROI score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Acadia Healthcare.
Male
4.3/5
Female
3.1/5
Acadia Healthcare ROI Score by Ethnicity
Acadia Healthcare's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Acadia Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Acadia Healthcare ROI Score by Age
Acadia Healthcare's ROI score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Acadia Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Acadia Healthcare ROI Score by Usage
Acadia Healthcare's ROI score was rated 4 stars by customers who have used Acadia Healthcare's products/services for Less than 1 Year.
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Acadia Healthcare ROI Score by Industry
Acadia Healthcare's ROI score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Acadia Healthcare Customer Satisfaction (CSAT)
Acadia Healthcare Customer Satisfaction (CSAT) Score
58 / 100
Acadia Healthcare has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Acadia Healthcare Customer Satisfaction
Acadia Healthcare's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Acadia Healthcare Customer Satisfaction the Highest
Ranked Acadia Healthcare Customer Satisfaction the Lowest
Acadia Healthcare Customer Satisfaction Score by Gender
Male customers rated Acadia Healthcare's Customer Satisfaction score 60 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Acadia Healthcare.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Acadia Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Acadia Healthcare's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Acadia Healthcare.
50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
Acadia Healthcare Customer Satisfaction Score by Age
Acadia Healthcare's Customer Satisfaction score was rated 75 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Acadia Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 75% |
Acadia Healthcare Customer Satisfaction Score by Usage
Acadia Healthcare's Customer Satisfaction score was rated 66 points by customers who have used Acadia Healthcare's products/services for Less than 1 Year.
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Acadia Healthcare Customer Service
3.5/5
Acadia Healthcare has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Acadia Healthcare's Customer Service
Address
830 Crescent Centre Drive, Suite 610, Franklin, TN
Website
http://acadiahealthcare.com
Phone Number
615-861-6000
Quick Insights into Acadia Healthcare Customer Service
Acadia Healthcare's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Acadia Healthcare's Customer Service score.
Ranked Acadia Healthcare Customer Service the Highest
Ranked Acadia Healthcare Customer Service the Lowest
Acadia Healthcare Customer Service Score by Gender
Male customers rated Acadia Healthcare's Customer Service score 1.9 stars higher than Female customers.
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Male
4.6/5
Female
2.7/5
Acadia Healthcare Customer Service Score by Ethnicity
Acadia Healthcare's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Acadia Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Acadia Healthcare Customer Service Score by Age
Acadia Healthcare's Customer Service score was rated 3.7 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.7 | 36-40 | 3.7 |
Acadia Healthcare Customer Service Score by Usage
Acadia Healthcare's Customer Service score was rated 3.8 stars by customers who have used Acadia Healthcare's products/services for Less than 1 Year.
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Acadia Healthcare Customer Service Score by Industry
Acadia Healthcare's Customer Service score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Acadia Healthcare as an Employer
2.5/5
Acadia Healthcare has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Acadia Healthcare scored a 9 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Acadia Healthcare would recommend the brand to a friend. ENPS measures how likely Acadia Healthcare employees would recommend working at Acadia Healthcare to a friend.
Net Promoter Score
9
NPS Score
| 46% | Promoters |
|---|---|
| 17% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 23% | Promoters |
|---|---|
| 18% | Passive |
| 59% | Detractors |
