100
NPS
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Brand Page
Access National Bank
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About Access National Bank's Brand
"Access National provides credit, deposit, mortgage, and wealth management services to middle market commercial businesses."
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Access National Bank NPS
Access National Bank's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Access National Bank's customers would recommend using the product based on a scale of -100 to 100.
Access National Bank Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Access National Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2025 100 | Aug 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Access National Bank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Access National Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Access National Bank Product Quality
2.5/5
Access National Bank has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Access National Bank's overall Product Quality score rated by its users and customers.
Access National Bank Product Information
Access National Bank’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Access National Bank Pricing
Access National Bank ROI & Value For Money
3.5/5
Access National Bank has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Access National Bank's overall ROI score rated by its users and customers.
Access National Bank Customer Satisfaction (CSAT)
Access National Bank Customer Satisfaction (CSAT) Score
100 / 100
Access National Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Access National Bank Customer Service
3.5/5
Access National Bank has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Access National Bank's overall Customer Service score rated by its users and customers.
About Access National Bank's Customer Service
Address
1800 Robert Fulton Drive, Chantilly, VA 20191
Website
http://accessnationalbank.com
Consumer vs. Employees
Access National Bank scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Access National Bank would recommend the brand to a friend. ENPS measures how likely Access National Bank employees would recommend working at Access National Bank to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
