Accompany FAQs

Are there any additional limits to the use of my Gmail and other Google data that I share with Accompany?

Yes, in addition to limiting our use of your data to provide the Accompany features and functionality, Google has set additional limits on the use of your Google User Data by us:

Notwithstanding anything else in our Privacy Statement, if you provide the Accompany App access to the following types of your Google data, the App's use of that data will be subject to these additional restrictions:

The App will only use access to read, write, modify, or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read, and process emails and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.

The App will not use this Gmail data for serving advertisements.

The App will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the App's internal operations and even then only when the data have been aggregated and anonymized.

For additional information regarding the limitations placed on Developers and APIs when using Google User Data, please see:https://developers.google.com/terms/api-services-user-data-policy#additional-requirements-for-specific-api-scopes

Have a question, bug report, or want to send feedback? We'd love to hear from you!

Send feedback on web : click the blue megaphone button

Send feedback from iOS : shake your phone (yes, really!)

Send feedback from Accompany for Gmail : click theSend Feedback button

Email us or reply to any emailAccompany sends you

Accompany doesn't offer phone or chat support at this time. Additionally, we are no longer accepting new users.

You can delete your Accompany account at any time.

iOS

Tap the Meicon, then tap Settings

Scroll down to Privacy and Security

Tap Privacy and Security, then Deactivate account

Confirm you wish to deactivate your account

let us know

Web

Navigate to Settings

Click the "Deactivate Account" link on the lower right corner of the page

Confirm you wish to deactivate your account

Next steps

Once your account is deactivated, you will be signed out ofAccompany and your data will be deleted according to the timelines in our Privacy Policy. If you would like to reactivate yourAccompany account, .

Accompany does not offer an API at this time. However, we do offer integrations with Gmail, Outlook and Salesforce.com.

Were excited to share that Accompany was recently acquired by Cisco. At this time, we won't be taking on new users as we focus on integrating our capabilities with Ciscos Collaboration Technology Group. If you're on our waitlist, you'll receive an email when we have more to share.

If you're a currentAccompany user, you can continue to log in to our web and iOS apps.

< Previous

If you've started a new job, been promoted orcompleted a degree,Accompany may not have the latest information. Not to worryyou can edit your profile to make changes inline!

Here's how to edit your profile on iOS and web:

iOS

From Me > My Profile, tap the 3 dot icon, then choose "Edit Profile."

Tap the icon next to any existing position to make edits to it or remove it.

Add a new position withthe + sign.

Add or edit education info, profile photo, headline and bios using thesame tools.

Web

On web, click your profile photo in the upper right hand corner of the page, then click the Profile link. Next, click "Edit profile."

Since we have more real estate on our web app, we'll automatically expand all employment we have in ourdatabase for you. To make edits:

Click your headline, current orpast positions toedit them inline

Remove positions or biosvia the X button.

Hover your mouse over your profile photo to change it

Add new info via the +Add Bio, +Add position and +Add Education buttons

Don't forget to saveyour changes when finished

You can download the Accompany app from the App Store. Accompany is currently available on iOS, Web (Android-optimized!), and as a Gmail extension.

AddinganExchange account to Accompany requires fourpieces of information:

Your email address (e.g. [email protected])

Exchange Server: e.g., mail.companyname.com

User Name: typicallythe portion preceding your email address, e.g. thejennain [email protected]

Your password

Step 2 (Exchange server) is often the most difficult part of the process. This article covers how to find your Exchange server settings through a number of different ways:

Exchange is already set up on my iPhone

I use Outlook on my computer to access my Exchange server

I use Office 365

I access my email through the Outlook Web App

If you need help setting up anExchange account, let us know !

Find your username/exchange server via iPhone

OpenSettings

Select Mail

Select yourExchange account

TapAccount

Note your username and theserver

I use Outlook on my computer to access myExchange server

Mac

Open Preferences

Select Accounts

Click onAdvanced...

Find the Server field under MicrosoftExchange

The server name is the portion after https:// and before the / (in this case, the server is mail.companyname.com)

PC

In Windows 10, open the Settings App and choose Accounts.

Click on the account you want to add toAccompany, then click Manage.

Click Change mailbox sync settings.

Note the information listed in the Server section of this page.

I use Office 365

If youre connecting to your Office365 email, use our Office365 sign in option, then proceed to log in as normal via Office365 on Microsoft's homepage.Note that some Office365 instances prohibit linking to third-party apps likeAccompany. If that's the case, you will see a permissions or "consent" error when you try to link an Office365 account. Contact your IT administrator to request that they add Accompany as a trusted app.

I can access my email through the Outlook Web App

Go toOptions (under the settings gear in the top right corner)

UnderAccount > My Account, chooseSettings for POP or IMAP Access

Under POP Setting > Server name:

If server name is outlook.office365.com, useoutlook.office365.com as your server or sign in with our Office365 option

If the format is "pod-----.outlook.com", use m.outlook.com as your server

If the server name includes your organization's name (e.g. pop.companyname.com), then your server is in the web address bar ofyour browser. For example, if the web address is https://mail.companyname.com/owa, then your server name is mail.companyname.com

If all of the above fail, you can ask your IT department for help looking up your settings. Note, some companies give you certificates to provide authentication, so you will need to connect with your IT department in order to gain access.

Company News

When you load a Company, you'll seeCompany Newsthe latest information about that Company from the web. Swipe left to right to view more stories. Above each story will be the name of the publication or source where the story was published.

Viewa Company's Executives, Board, and People You Know at the Company

When viewing a Company's profile, scroll down to view the company's executives, board members, and advisors. Swipe right to viewyour Contacts connected to that Company now or in the past.

From theseviews, you can tap each person's phototo view their Professional Summary.

Research a Company's funding history

If the information is available, youcan view a Companys funding history. Funding History is organized by series, and displays the date, firms involved, and capitalinvested (if known).

Swipe up and down to see more information.

You can also see a Company's Stock Performance and Market Cap.

If you scroll down further, you can view the Company's Profit & Revenue and Analyst Consensus.

View a Company's acquisitions and related companies

You can also view recent acquisitions theCompany has made. If the information is available, Accompany showsthe acquired companys name, the date of the acquisition, and the purchase price. Tap any acquisition to search for news aboutthe acquisition.

Swipe left to see additional acquisitions.

If you scroll further, you can view related companies.

You can customize the content and delivery options of the Email Briefings thatAccompany sends you.

On iOS, head to Me> Settings, then choose Email Notifications. Here, you can customize the briefing time (morning of or night before) and whether you want briefings on detected contacts or not.

Settings

On iOS,Accompany automatically detects the timezone from your device and uses it for briefings. If you're not on our iOS app, we currently default briefings to Pacific Time. Get in touch if you need to change your timezone.

You can also choose whether to include these sections in your Email Briefings:

Recent emails

Meeting history

Recent social posts fromTwitter

Interests and Insights you have added to the Contact

Detected contacts are contacts who are mentioned in the meeting invitation but are not meeting invitees.

On web, head to to customize email briefings.

Changes you make to these settings are saved automatically.

Your Contact and Company Watchlists determine how much news you receive. The higher you rank your Contacts and Companies, the more news we'll display. For Contacts, we use this scale:

Mute (no news)

Low

Medium

High

Watchlist (news alerts)

For companies, the scale is a bit different:

Mute (no news)

Follow (get news updates)

Watchlist (news alerts)

When you sign up,Accompany detects your communication patterns and assigns importance values to Contacts and Companies automatically. These values are dynamic, so if you interact with a new contact regularly (e.g. a new coworker), we'll raise their importance.

You can change Contact and Company importance at any time using these steps.

iOS

In the Me menu,tap the icon. From this page, you can add or remove Contacts from your Watchlist. We'll also show you Watchlist suggestions, which you can add by tapping the icon next to any suggestion.

Company News

The same goes for Companies: when you tap the Company icon,you can add or remove Companies from your Watchlist. We'll also show you Watchlist suggestions as above. Tap the icon again to remove a Company from your Watchlist.

You can also change Contact importance or Watchlist status when viewing any Contact or Company.

Web

Contacts

To add Contacts to your Watchlist, load the Watchlist page to view Watchlist suggestions. Click the icon next to any suggestion to add itto your Watchlist. You can also add Contacts to your Watchlist in bulk from the Contact Directory page.

To remove Contacts fromyour Watchlist:

Load the Contact Directory page

Select the checkbox for the contacts you want to remove from your watchlist

Click the Contact Importance icon

Set the contacts' importance to a lower level

Note: deleting contacts from the Watchlist page on web will delete them completely, so be sure to click the Contact Importance option!

Companies

To add Companies to your Watchlist, first load . Once there, you'll see Company Watchlist suggestions. Click the to add any Company to your Watchlist. Company News also display all Watchlist companies, and you can remove a Company from your Watchlist by clicking the icon again.

As withiOS, you can also change Contact importance or Watchlist status when viewing any Contact or Company.

You can add as many email accounts as you like toAccompany. The more accounts you connect, the better we can match your Contacts and prepare you for upcoming meetings.

let us know!

You can add accounts via the Settings page on iOS ( click to open ) or on our webapp. On both platforms, the process is simple:

Enter your current email address

Sign in to your email provider

GrantAccompany permissions

If your second email addressis anExchange account, this article has some helpful tipsfinding your server information.

Security

Keeping your data private and secure is our number one priority. View our security page for detailed information about how we keep your data safe.

Having Trouble?

If you run into any issues signing up,

Accompany is currently free! Our goal is to get as much feedback as we can from actual users so that we can figure out our pricing down the road. We want to find out what works for small businesses, individual users, and all sorts of folks so that we can serve everyone at the right level at a reasonable price point. Stay tuned, and keep the feedback coming so we know how you're using the app.

Accompany cannot accessany data from LinkedIn directly, including LinkedIn connections. However, you can export your LinkedIn connections and upload them to Accompany on our web app. To upload a .csv ofconnectionsfromLinkedIn:

Visit the LinkedIn Data Export page

In the "Pick and choose" section, choose the "Connections" checkbox

Choose "Request archive." Wait for the link to the archive to arrive in your email.

Download the archive when it's available.

Visit Settings on web and add the file usingthe Upload .csvoption (seescreenshot below)

You can upload the entire .zip file thatLinkedIn generates for you or just the Connections.csv file.

Accompany does not spam your contacts or share contact information like email addresses and phone numbers with third-party services or other users.

Anything amiss with a Contact's Professional Summary? Do we have a blurry photo, out of date info, or an incorrect headline? Let us know!

Web

On a Contact's profile page, clickthe More Menu (. . .)

Choose "Suggest an Edit"

Flag fields you want the Accompany team to edit

Tell us what's wrong with each itembe specific!

iOS

Tap the More menu in the upper right corner of the contact profile (. . .)

Flag incorrect information and tap "Submit"

An email will appear in the Mail app (iOS) where you can give us more info on why you flagged individual items

Edits to Contact profiles are reviewed by humans and usually processed within 1-2business days.

Thank you for helping us improve!

Web

On web,Accompany looksbest in the latest version of the following browsers:

Google Chrome

Mozilla Firefox

Safari

You can also use AccompanyinEdge (Windows) and Internet Explorer 11, but we recommend the browsers listed above for the best experience. Accompany will not run on older, unsupported versions of Internet Explorer.

Mobile

Accompany has a native app built for iOS that supports iOS 10 and 11. Mobile optimized features are also provided for mobile web browsers such as Chrome or Firefox on Android on our web app. Currently,Accompany does nothave a native Android app, but it's on our radar!

Accompany sends you regularBriefings about yourContacts so you can walk into any meeting prepared. Briefings contain useful information about your Contacts' background, their current and past roles, and the latest news about them and their current company.

https://app.accompany.com/a/settings/accounts

Briefings FAQ

When will I get Briefings?

Briefings are designed to deliver critical information about unfamiliar contacts that youre meeting withyoull get a Briefing delivered whenever you schedule meetings with unfamiliar people in your calendar. This means that if youre meeting with someone you work with or someone youre already in touch with regularly, youwon'tget a Briefing for that person. Our systems are able to intelligently detect who you need info about and who you dont, so you only get the most mission-critical relationship intelligence in your inbox.

I have a meeting with someone new, so why didnt I get a Briefing?

Accompany makes every effort to respect your inboxif wedon'thave high quality data about someone youre meeting with, wewon'tsend you a Briefing about them. That said, you can always go to your Accompany calendar to see all the data we have about anyone youre meeting with, including already-familiar contacts and companies to know exactly who youre meeting with at any time.

Why am I getting briefings for people who werent invited to my meeting?

Sometimes Accompany will detect names in your event title or description that werent in the invitee listwhenever our system is confident enough, it will mark them out as a Detected Contact in the event. Our system will not send invites for the event without your say-so; we only deliver intelligence to you about people who we think might be relevant to your meeting.

Can I customize my Briefings?

Yes! You can customize the content and delivery options for all of your Briefings at any time. Specifically, you can customize the briefing time to get sent to you on the morning of your meeting or the night before. You can also choose whether to include these sections in your Email Briefings:

Recent emails

Meeting history

Recent social posts from Twitter

Interests and Insights you have added to your Contact

Detected contactscontacts whose names appear in the meeting description but are not meeting invitees.

All of these changes can be made in the Settings section of both our web and iOS apps and will translate immediately across all your devices.

Why am I being briefed on people whoaren'trelevant to me?

Accompanys contact intelligence does its best to figure out who sits at the crossroads of whos important to you and whos unfamiliar to you. Sometimes, our AI judgments miss the mark and tell you about someone whoisn'trelevant, or someone you already know well. When this happens, you can reply to any of our briefing emails to let us know! Well be happy to fix up any errors that you find, or listen to any feedback you have about our briefings.

What email address will you send my briefings to?

We will send your Briefings to whatever email you have marked as your primary email in Accompany settings. Usually this is the same email that you used to sign up, but if you have multiple accounts connected to Accompany you can change which email address is set to primary by going to and selecting the account where you would like to receive your Briefings.

Looking for a live demo ofAccompany? Look no further!

Accompany Demo from Accompany on Vimeo.

You can learn more aboutAccompany on our homepage.

Calendargives you an at-a-glance look at your week. Here are a few tips on using it on iOS:

Use the slider at the top to switch between Now (vertical), My Day (grid) and week (horizontal grid) views.

Tap the color palette icon to hide or show calendars

Now View

view meeting details

Scroll up and down to view your schedule.

Your contacts will displayunder any meeting you have scheduled with them.Tap a Contact's phototo view their company data, personal stats, contact info and any Insights you have added.

Swipe left to see more contacts in the meeting.

To quickly skip to a future date, tap the monthdropdown at the top of the screen.

On Web, the Now view includes news and bios of your contacts by default

Day View

Easily switchto thisview byrotating your phone to landscape orientation when viewing your Calendar

Swipe left and right to swapdays

Swipe up and down to view your day at a glance

On Web, the Weekview can be customized to show 5 or 7 days

More Calendar Tips

Tap the Calendar icon in the navigation bar to return to today's date.

If your contacts are connected to companies, those willdisplayalongside meeting attendees in the Now view and on detail pages in the My Day View.

Tap a meeting's title to such as dial-in informationanda map to the meeting location.

Type upMeeting Notes directly inAccompany by clicking the Meeting Notes icon, or dictate them afterwards.

Do you usepaper or a whiteboard to write yourmeeting notes?Snap a photo and add it to Meeting Notes to save time!

Accompany displays email and meeting history for Contacts if you grant access to mail and calendars. If any information is missing, try these troubleshooting steps:

Ensure accounts are connected. If an account has expired,Accompany can no longer connect to it to get up-to-datecalendar and email information. Check Settings.

Check email permissions. In the past,Accompany didn'task for email read permissions; if that's the case with your account,they'll need to be explicitly enabled. Head to More > Settings in iOS or the Accounts and Devices pageon web to grant these additional permissions.

Connect additional accounts.IfAccompany doesn't have access to a given account, we won't be able to display email or meeting history. Example: if you email Jane using a personal email but only have a work email connected, we won't display messages from her.

Sync window.Accompany syncs with email andcalendar regularly, but it may take a few hoursfor recent emails or meetings to appear.

Email or meeting history is still missing? Let us know !

Note: Accompany does not store emails and instead queries your email provider directly. The retrieval process can take a few moments, depending on your provider and connection quality.

This article is about a beta feature. To join the beta, contact us !

From theCalendar tab inAccompany, tap the + sign to create a new meeting. From this screen, you can edit all aspects of your event.

You can add a description, location, and chooseacalendar for the meeting. Tap "Invited" to begin inviting Contacts to the event.

Web

This feature is coming soon!

By default,Accompany syncs all of your primarycalendars. You can turn thecalendarsAccompany displays on or off at any time.

iOS

Tap the color palette iconin the top left corner to bring up a list ofcalendars. Tap on each calendar's name or color icon to hide or show syncedcalendars.

Web

On web, toggle thecalendar drawer icon inthe upperleft of the page. Click the calendar's name or color icon to hide or show syncedcalendars.

The executive's best friend.

Accompany takes care of all your meeting prep so you spend less time researching the people and companies in your calendar and more time on the things that are important to you.Briefings direct to your inbox

Accompany scours billions of pages to build custom pre-meeting briefs on the people and companies youre meeting. These are delivered direct to your inbox ahead of your meeting so you can get up to speed in two minutes.

Look up any person or company

Last minute meeting scheduled for lunchtime? No problem! Type their name into Accompany (or tap their face in your calendar) to learn all about the education, career, common contacts, latest news, and posts on social. Accompany has hundreds of millions of people and company profiles, so you can check out their companys financial reports, biggest news, key people, revenue, and key competitors before you shake their hand.

Dont worry about the logistics

Dial into a conference (passcode and all), navigate to your off-site meetings (via Waze, Google Maps, or Apple Maps), or send a running late text with one tap and without ever leaving your calendar.

If you've already signed up for Accompany, you can log in through the Google, Exchange, or Office365/Outlook.com options, whichuse the connected email accounts on your device or computer.

Accompany uses thebuilt-in authentication services of your email providerinstead of a username and password combination, so there's never any need to reset yourAccompany password.

iOS

On iOS, you can choose from 4 different options to log in toAccompany. Options on web are similar, with the addition of a Microsoft.com login (which is the same as the Office365 login process).

In a nutshell, Accompany does all of your people and company research, sends you updates on your contacts, emails you when a company you care about makes the news, and reminds you to reach out to your contacts when it matters. Its a networking tool, a research assistant, a calendar manager, and a powerful way to interact all rolled into one beautifully designed platform.

Learn more aboutAccompany

Next >

You can use the Search tab on iOS to search for companies. To filter results, tap on Companies at the top and enteryour search.Tapping on an individual Company brings up the company profile. This includes a general overview of the company, as well as company news, financials, and key people.

From the Company profile, you can scroll to the bottom and add it to your Watchlist.

let us know

When you viewa company, you can:

ReadNews About a Company

See yourContacts connected to a Company

Researcha Company's fundinghistory

View a Company's acquisitions and related companies

If a Company doesn't haveinformation, please .

If your Contact's professional summaryor photo ismatched to the wrong person, please let us know so that we can fix it up! Here's how.

iOS

Scroll to the bottom of theprofile

Tap More Options

Tap the Wrong Person button

This will send us information about the incorrect match so that we can correct the error.

On web, use the Moremenu (three dots), then select Wrong Person.

Thanks for your help!

IfAccompany is unable to match your Contact with information in our database, we may not display their photo or professional summary. This issue often occurs when Contacts are a single name, or only exist with a phone number and are imported from your device.

You can manually add contact photosfrom the editscreen, found on the Notes tab on a contact's profile. On iOS, tap to Edit the Contact. Then, tap the Contact's photo (or lack thereof), choose "Take Photo," then select"Take Photo" or "Choose from Library." After saving your changes, the photo will be visible.

Do you have a coworker or friend who could use executive briefings? Share the love and invite them toAccompany! Here's how:

iOS

Tap Me, then choose Settings. Tap Invitea Friend, then select via Text or via Email.For contacts with contact info, Accompany willautofill their email address or phone number, and let you know if they're already onAccompany.

Web

Click on your profile photo in the upper right corner of the screen, then choose "Invite to Accompany." We'll load a list of suggested invites in the left column, and you can also start typing to select a contact.

For both web and mobile, we'll prefill an invitation message you can customize for your Contacts before you send it.

Our Company Profiles prominently feature the most recent and relevant news onany given company. Each story includes a headline and snippetof the article, along with the name of the publication or source where the story was found. Swipe or click left to right to view more stories.

To get to a Company Profile on mobile, tap the Searchbutton on the navigation barand start typing the name ofthecompany you'd liketo view. On Web, simply search for that Company in the search bar on the top right corner of your screen. As you use Accompany, you can load a Company Profile by tapping or clickingon the name or logo of that Company wherever it appears.

Notes allow you to add a date-stamped note andeasily findit later. You can link your notes to meetings and contacts to add context to your note.

Notes can be added in Calendar events, Contact or Company profiles.

You can add notesin severalplaces:

On a calendar eventdetail screenuse this for notes about the event.

On a contact or company profileuse this for notes about the person or company.

To create a Note, tap Add Note.

You can type notesor dictate them using your phones microphone feature. You can even take a photo to add to your note from inside the app!

Notes can be customized or shared using the buttons at the bottom of the note:

Tap the Personicon to tag the note for reference later.

Tap the Companyicon to attach a Company to the note.

Tap the Forward icon to email the note directly to anyone.

Tap the Trashicon to delete the note.

When a Contact or Company is tagged in a note, it will show up in the Notes tab of that Contact or Company's profile. Notes entered on a meeting's detail pagewill automatically be associated with all meeting attendees.

The Settings menu is where you can add accounts, customize notifications, and configure various options in Accompany.

Mobile

You can findthe Settings menu on your phone by tapping the Mebutton at the bottom of your screen, then choosing Settings.

this link

In Settings, you can connect additional emails or social accounts, edit your profile, send feedback, and choose what contacts you want to sync under Connected Accounts.

In General Settings,you can adjust youremail and push notification preferences, as well as sort how your contacts appear in the app andtheAccompany start screen (News or Calendar).

Beneath that, you can customize which Contacts you see News updates from in your feed. Tapping Muted Contacts allows you to select Contacts whose News you don't want to view, and Watchlist Contacts and Companies are ones you'd like to keep an eye on. You can also set your primary calendar or import information from another calendar.

Finally, you can also check out our Terms of Service and Privacy Policy, andafter scrolling to the bottom of Settings, you can Logout or Clear Caches (we may ask you to do this from time to time!).

Web

On web, you can access Settings by clicking on your profile picture, then the Settings link. Or visit .

Here, you can connect additional email and social accounts, remove inactive or expired accounts, and reinstall Accompany on your device via SMS. You have many of the same options as on iOS above, and you can also view a list of Invites you've sent toAccompany and their status.

Short answer: no.

Longer answer:Right now, our Briefings are sent only when we detect that you are meeting with someone new or relatively unfamiliar so that you can easily learn about their background. They're not meant to be daily meeting reminders, and we don't want to clutter your inbox with info on people you already know well.

If you find that you should've received a Briefing for a Contact in an upcoming meeting and didn't, please let us know ! Every example you send in helps us to perfect our Briefing magic.

When viewing a company's Profile on iOS, tap 'People' or swipe left on yourscreen to see who you know at that Company, bothnow andin the past.

To view this on the Web, scroll down on the Company's Profile page to 'People You Know' on the left side of your screen.

From this view, you can tap or click on each person's phototo view their Professional Summary.

Accompany highlights your upcoming meetings in the Now view of the Calendar so that you can easily get directions, dial in with one touch, or let attendees know you're running late.

During a 60 minute window around the meeting's start time, you'll see the Map, Call, and Late buttons appear. These buttons will only appearif the meeting's location, dialin information, oryour Contact's phone number are available.

Meeting Location

If an address is provided, tap the Map button to open themap application of your choice (Google Maps or Waze, depending on your preference and what you have installed). On the web, clicking a map will open the location in Google Maps.

Dialing in

Ifa dial-in number is provided, you can call in directly using Accompany when viewing the event on mobile.We'llfetch the number and ask you to confirm before placing the call.

Running late (mobile only)

If you're running late for a meeting, don'tworryAccompany makes it easy to let other attendeesknow. Tap Latetosend an SMS to meeting attendees to let them know. You can add or remove contacts and edit the message before you send it.

If you spot a news article that's matched to the wrong person, we want to know about it!

Mobile

On iOS, tap the article to open the preview window, scroll to the bottom, thentap Wrong Person.

On Web

Click on the article to open the preview window, scroll to the bottom and click on Wrong Person.

This will remove the article from your news feed andsend us information about the incorrect match.

Thanks for your help!

Meetings that include a location can be mapped in Accompany. On iOS, wework with threedifferentappsGoogle Maps, Apple Maps, and Wazethat you can move betweenfor each meeting you map, based on your needs. On web, we default to Google Maps.

To map an event, go to the meeting details and tap the event location. This will bring up a popup window that displays one or both mapping options, depending on what you have installed on your phone.

Select the option you want to use, and it will open the mapping app with the location displayed. When you're done, click the dialog at the top of the screen to return to Accompany.If the event is happening soon before or after the current time, you may also see a highlightedMapbutton on the Calendar's Now view. Tap the button, and you'll be on your way!

News + Social displaysup-to-the-minutenews about your professionalnetwork.

Mobile

In order to access your updated News + Social digest on mobile, tap the News tab. Social updates will appear at the top, and news articles about your Contacts appear below.

In your News + Socialdigest, you can:

Tap a tweet to reply, retweet, or favorite it inAccompany

Preview articles(tap to view full articles)

Share articles via email, Facebook andTwitter

View links within tweets and articles in an embedded web browser, where you can also share via email and social

Adjust a contact's importance or mute contacts completely

Let us know that a contact was incorrectly matched to an article by tapping Wrong Person

Swipe right (not left!) on an article to remove it

Web

On web, News + Socialuses the full width of your web browser. On the left,tweets and news articles are interspersed. On the right, the full article text is displayed (news articles only).

Actions you can take:

Hover over atweet to reply, retweet or favorite it

Click an article to display the full text

Share the article via email,Twitter and Facebook

News is sorted by importance. Articlesmay not be in chronological order.

Howcan I view news about myself?

News articles that mention your name should appear in your News + Social digest. You can also view articles about yourself by searching for your name in Contacts.

How often does News + Social refresh?

News + Social refreshes every minute. For more immediate refreshes, swipe down until you see the loading graphic.

How can I save a news article to read later?

You can share the article to your own email address, or use the built-in share popup to save to several services.

Here are some general troubleshooting tips for usingCalendar inAccompany:

Calendar is incorrect / out of sync

Ensure all email accounts are connected in Settings (i.e. no accounts have expired)

On iOS, clear caches on your device from Me > Settings > Clear Caches

Still out of sync? Let us know !

Calendar is missing events

Ensure thatcalendarswith events you want to view aretoggled on from the drawer icon (found at top left when viewing the Calendar tab)

On iOS,clear caches on your device from Settings > Clear Caches

Calendar attendees do not appear or are incorrect

Check to ensure attendees are invited to the event

Contacts may be matched to the wrong person in ourdatabase. Let us know !

Calendar doesn't contain photos

Make sure the person is in your Outlook, Gmail, or devicecontacts

Accompany may not have enough data to matchyour contact to a person in ourdatabase. Give us a shout !

Calendar doesn't give me the option to callin

Check the formatting on the phone number. Is it missing an area or country code?

If not, pleaselet us know!

Calendar has duplicate events

Check to see if theevent hasa slightly different name or start time

Accompany should automatically merge duplicate events. If the event has the exact same title and time, pleaselet us know!

Shared Calendars do not appear

Be sure all email accounts are connected and in sync

Try enabling the calendar via Outlook or Googlecalendar, then clearing caches inAccompany (Me > Settings > Clear Caches)

On a Companys Profilepage, under the main 'Company' tab, you can scroll down to view any acquisitionsthe Company has made. If the information is available, Accompany showsthe acquired companys name and the date of itsacquisition. Tap any of those company namesto search for news aboutthe acquisition.

Swipe left to see additional acquisitions.

On web, acquisitions can be viewed under a company's financials.

Adding Contacts

Contacts sync automatically from the device(s) and email accounts you connect toAccompany. While new Contacts can't be added directly inAccompany, you can edit information on people you find in ourdatabase to make them into a Contact.

The easiest way to do this is to search for a person of interest to you, then adjust their importance using the importance slider on the bottom of their profile. You can also turn a person in ourdatabase into a contact by adding Notes on them or adding info such as their email address.

Editing Contacts

To edit Contact information, tap Edit in the right hand corner when viewing the Notes tab on a Contact.

Deleting contacts

To delete a Contact, swipe down to the bottom of the Profile tab. Here, you canDelete Contact or notify us that the Contact matched is the Wrong Person.

Note that deleting a Contact inAccompany will not delete the contact from the source from which it was originally imported (such as Google,Exchange or the iOS Contacts app).

Adjusting Importance

If you want to get more or less news about a Company or Contact, you can adjust their importance.

On iOS, tap on any news article to load the article preview. Swipe down to the bottom of the page, and adjust the importance of the Contact or Company. You won't see any news for Muted Contacts or Companies, while Contacts or Companies on your Watchlist will send you a push notification when they makethe news.Learn more about contact and company watchlists here.

On web,load any news article about a Contact or Company andscroll to the bottom of the article to adjust importance.

You can also adjust importance whenever you viewa Contact or Company on iOS or web.

Sparse News Feeds

If your People or Company News is sparse, you can follow People and Companies of interest to augment your feeds. Search for anyone in our system that you'd be interested in seeing news on (influencers, politicians, celebrities, etc.). When viewing their profile, adjust their importance to High or Watchlist. Going forward, these people will appear in your news feed, as if they were your Contact.

Company news on our web app is another great alternative for users with low 'person news' density. You can addseveral companies to yourWatchlist that tend to be mentioned in articles you read.

Accompany serves up insights on the people you meet with throughout your workday.

To make full use of our database of hundreds of millions of people and company profiles, you need to connect your work calendar so that we can match your events and contacts to profiles in our system.

let us know!

You can add accounts via the Settings page on iOS ( click to open ) or on our webapp. On both platforms, the process is straightforward:

Enter your current work email address

Authorize your work email

GrantAccompany permissions

If your workplace usesExchange, this article has some helpful tipsfinding your server information.

Security

Keeping your data private and secure is our number one priority. View our security page for detailed information about how we keep your data safe.

Having Trouble?

If you run into any issues signing up,

If you've connected an account that you no longer want to sync withAccompany,you can disconnect it.

On mobile, head to More > Settings and tap the account you want to stop syncing withAccompany. Tap the Disconnect button and then confirm in the dialog box that appears.

follow these steps

On web, navigate to Settings,then click "Disconnect account" next to the account you want to stop syncing.

Once an account is disabled, newcontent will no longer be imported. Existing content will remain on youraccount for easy reference.

Note that "primary" accounts cannot be disconnected. To disconnect an account that is set as your primary, switch your primary account to another account, then disconnect the account that was originally the primary account.

If you want to deactivateyourAccompany account, .

Contacts in Accompanyare comprised of three parts: Profile, Email, and Notes.

here

Profile

Your Contacts Profile shows their professional summary, including education and employment history.

Tap the blue phone/mail button in the bottom right hand corner toreach your contact directly from the Profile or any other tab.

Email

The Emailsection includes past email conversations with your Contact, as well as any previous and currently scheduled meetings.

Notes

In the Notes section, you can create aMeeting Note and tag a Contact to associate those notes with your Contact. You can also share Meeting Noteswith the Contact tagged. Learnmore about Meeting Notes.

The Notes tab also includes data that you can customize, such as a "how we met" reminder, their email and phone, address, birthday, and nickname. You can also add notes about your Contact's familyincluding pets!Use the Interests section to quickly add reminders of common interests from our database.Insights are great for anything you'd like to make a quick note of and see at a glance on that person's profile. Interests and Insights will also appear in the Briefings you receive via email before a meeting, so any quick fact or tidbit that would be nice to remember beforehand are great additions tothese sections.

Any data you enter in the Notes section is completely private to you, and is not visible to any otherAccompany users.

Accompany is at its best when it's available the second you unlock your phone. IfAccompany isn't on the first page of your apps, it's easy to move it to the first page using these steps:

Swipe left to find the home screen page whereAccompany lives

Press and holdtheAccompany icon until it wiggles

Tap and drag the Accompany icon to the first page of your home screen

You can also add Accompany to your iPhone dock using the steps below:

Tap and hold an icon in your dock until it wiggles

Remove an existing item from your iPhone dock to make room forAccompany (ifyou already have 4 items in your dock)

DragAccompany into your iPhone dock

Tap the homebutton to save your changes

If you haven'tconnected your iOS contacts andcalendar toAccompany,it'seasy to do!

Tap More and choose Settings.

TapiOS Contacts & Calendar

You'll be prompted to allow access to your device's Contacts and Calendar in the iOS settings screen forAccompany.

You can also enable permissions from iOS Settings:

Open iOS Settings

SelectAccompany from the list of installed apps

AllowAccompany to access Contacts and Calendars

Employment and education history for your contacts (their professional summary) comes from Accompany's data platform. When you add a Contact, we look for information we can use to match them up with someone in ourdatabase; if there's a match, we'll associatethat data withyour Contact.

If youdon'tsee a professional summary for one of your Contacts, that meansone of the followingthings:

Wedon'thave enough information on your Contact to link them to someone in our database

The person doesnt exist in our database

Their database entry doesnt include a professional summary

To make sure theres enough information on your contacts to link them up, we recommend making sure your Contacts have accurate and current information. Its also a good practice to make sure all Contacts have both a first and last name.

For situations 2 and 3, feel free to let us know when you come across a contact with an empty professional summary and well be happy to work on building up their profile.

Accompany doesn't supply weather information in ourmobile client, but you may be seeing weather updates from linked Google calendars. Google allows you to set one location for weather, butdoesn't update weather forecasts automatically when you change your location.

To update Google calendar's weather settings, follow the steps in this article.

Glad you asked! Our logo depicts Chief, a Shiba Inu and our beloved mascot. Chief is always one step ahead, a tad feisty, and extremely loyal. Learn more about Chief.