25
NPS
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Brand Page
Accuray
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About Accuray's Brand
Accuray is a biomedical company that provides medical practices with tumor treatment solutions.
Brand at a Glance
100%
Customer Loyalty
3.6/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
Accuray NPS
Accuray's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Accuray's customers would recommend using the product based on a scale of -100 to 100.
Accuray Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Accuray NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
May 2025 33 | May 2025 | 33 |
Aug 2025 25 | Aug 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Accuray Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Accuray users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Accuray Product Quality
3.6/5
Accuray has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Accuray's overall Product Quality score rated by its users and customers.
Accuray Product Information
Accuray’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.accuray.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Accuray Pricing
Accuray ROI & Value For Money
4.5/5
Accuray has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Accuray's overall ROI score rated by its users and customers.
Accuray Customer Satisfaction (CSAT)
Accuray Customer Satisfaction (CSAT) Score
50 / 100
Accuray has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Accuray Customer Service
4.2/5
Accuray has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Accuray's Customer Service
Address
Sunnyvale, CA
Website
http://www.accuray.com
Phone Number
4087164601
Accuray as an Employer
2.6/5
Accuray has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Accuray scored a 25 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Accuray would recommend the brand to a friend. ENPS measures how likely Accuray employees would recommend working at Accuray to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
